Laveen Lasik and Total Eyecare, PLLC

Wouldnt recommend to anyone. Rude and lack of customer service. I have gone here several times throughout the years and today was the day where I decided that will no longer be going here, there is a cheaper place near Fairfax on Baseline anyways but I was scheduled for an appointment at this office at 1:00PM. They even called and texted me to confirm my appointment date and time a day before. The time comes for my appointment at 1:00PM I get there and guess what they are completly closed, lights off, door locked and all. I decided to wait because they have a sign that clearly says open Monday thru Friday 8:00AM to 4:00pm so there was no way that I was just late or something. I even called several times while waiting and left a message with them because I got no answer and texted the number they had texted me and got no reply. So I decided to leave and they didnt call me back til 30 mins later and told me to come all the way back to the office because they had someone cancel. Only for me to drive back to them and walk inside and them tell me they actually have to rescedule me because they thought someone was going to cancel but didnt so they just wasted my time and gas AGAIN! I asked how would that fall on me if they are the ones who did not come back from lunch on time and the lady very rudly said that there wasnt anyone waiting outside for them when they returned from there lunch at 1PM and that I shouldve been there on time??????? I clearly was. Even have a timestaped picture! How long do you expect paying customers to wait when your office is clearly closed and you have no sign posted that you close for lunch from 12:00pm to 1:00pm??? The lack of accountability is crazy.
Mar 29th, 2024

We have been with Dr. WATKINS for many years. He and his student were friendly and professional, and answered my questions. His front office staff are great. Kudos to Monique!
Mar 24th, 2024

As usual my eye exam appointment went smoothly, timely, and Dr. Watkins and his staff were as gracious as they are efficient.
Mar 16th, 2024

They are Always nice and helpful! Thats why I keep coming back!
Mar 16th, 2024

Mar 10th, 2024