Chamber Rating

1.6 - (5 reviews)
0
1
0
0
4
Read Our 5 Reviews

Chamber Rating

1.6 - (5 reviews)
0
1
0
0
4
  • Matilda Yazzie


    Feb 1st, 2023

  • Timothy Naitoko

    Useless
    Jun 21st, 2021

  • True Eriacho


    Mar 8th, 2021

  • Christine Conrad

    I am so upset right now. I called the H&R Block that's inside the neighborhood market on 51st and Olive. I had a few questions- I spoke with a nice lady Alma, she transferred me to Gary. He was very rude, barely answered my questions- rushed me off the phone- like I was wasting his time and he didn't have time to answer my questions. I got news for you, Gary............ That is your job. To answer questions and help and assist. If you don't like doing that- go work somewhere else. You have the worst customer service skills EVER! I would have rather waited on hold for 20 minutes than speak with you EVER again. Don't call this one call the other one on 51st and Olive. You might have to hold for a few minutes, but they are nice and helpful.
    Sep 25th, 2020

  • Elly Tovar

    Id like to start off by saying that if I was asked for feedback I would have shared it directly instead of writing a review online but they really didn't seem to care at all about their customer service. I had an appointment with them and arrived 15 minutes early. Right off the bat the lady that greeted me made me feel like I was a total inconvenience. She asked if I had an appointment. Looked at the computer for a while then asked me for my name and looked again. I was literally the only person there beside an older gentleman already being helped by someone. At no point was there any sort of pleasantries. She had me come back and her tone and questions made me feel really uncomfortable. First she asked me why I waited so long to file my taxes (2016), the question itself didn't bother me, just the way she asked it. Then she just blurted out that I wasnt going to get a refund because it was too late and I would be getting fines and penalties - all things I already knew but again the way she said it was very off-putting. After that she asked some questions and made some comments that made me feel like she was judging me based on my ethnicity. I looked at the reviews before I went but I thought this was just a simple tax filing no big deal. Totally wish I didn't waste my time. The customer service was just terrible. I bit my tongue, completed the drop-off and left. As I was driving away I kept thinking about how she made me feel. I turned my car around and called ahead to let them know that I didn't want to proceed and I was going to come back for my paperwork. The other lady in the office handed me my paperwork. For those considering going to this office. They sound super nice and pleasant over the phone but when you get there they dont act like the ladies you interact with over the phone. I even overheard a convo between the other lady and an older gentleman doing his taxes in my opinion, the interaction didn't sound nice. These people don't care about their business enough to ask why a customer decided not to proceed with their tax filing. There were 2 clear opportunities for them to ask why (over the phone/in person). So ill just say this if they don't care enough about their business then what makes you think they would care about you.
    May 19th, 2021

Read Our 5 Reviews

About
H&R Block

H&R Block is located at 5137 W Olive Ave in Glendale, Arizona 85302. H&R Block can be contacted via phone at 623-937-8185 for pricing, hours and directions.

Contact Info

  •   623-937-8185

Questions & Answers

Q What is the phone number for H&R Block?

A The phone number for H&R Block is: 623-937-8185.


Q Where is H&R Block located?

A H&R Block is located at 5137 W Olive Ave, Glendale, AZ 85302


Q What is the internet address for H&R Block?

A The website (URL) for H&R Block is: http://www.hrblock.com/universal/office_locator.html?zip=85302&otpPartnerID=4744&campaignId=ps_mcm_4744_0001&pgm=75462200&omnisource=GPB-CAMP002AZ-ADGP008Glendale-KWRD0042715


Q How is H&R Block rated?

A H&R Block has a 1.6 Star Rating from 5 reviewers.

Related Categories

Ratings and Reviews
H&R Block

Overall Rating

Overall Rating
( 5 Reviews )
0
1
0
0
4
Write a Review

Matilda Yazzie on Google

image


Timothy Naitoko on Google

image Useless


True Eriacho on Google

image


Christine Conrad on Google

image I am so upset right now. I called the H&R Block that's inside the neighborhood market on 51st and Olive. I had a few questions- I spoke with a nice lady Alma, she transferred me to Gary. He was very rude, barely answered my questions- rushed me off the phone- like I was wasting his time and he didn't have time to answer my questions. I got news for you, Gary............ That is your job. To answer questions and help and assist. If you don't like doing that- go work somewhere else. You have the worst customer service skills EVER! I would have rather waited on hold for 20 minutes than speak with you EVER again. Don't call this one call the other one on 51st and Olive. You might have to hold for a few minutes, but they are nice and helpful.


Elly Tovar on Google

image Id like to start off by saying that if I was asked for feedback I would have shared it directly instead of writing a review online but they really didn't seem to care at all about their customer service.
I had an appointment with them and arrived 15 minutes early. Right off the bat the lady that greeted me made me feel like I was a total inconvenience. She asked if I had an appointment. Looked at the computer for a while then asked me for my name and looked again. I was literally the only person there beside an older gentleman already being helped by someone. At no point was there any sort of pleasantries. She had me come back and her tone and questions made me feel really uncomfortable. First she asked me why I waited so long to file my taxes (2016), the question itself didn't bother me, just the way she asked it. Then she just blurted out that I wasnt going to get a refund because it was too late and I would be getting fines and penalties - all things I already knew but again the way she said it was very off-putting. After that she asked some questions and made some comments that made me feel like she was judging me based on my ethnicity. I looked at the reviews before I went but I thought this was just a simple tax filing no big deal. Totally wish I didn't waste my time. The customer service was just terrible. I bit my tongue, completed the drop-off and left. As I was driving away I kept thinking about how she made me feel. I turned my car around and called ahead to let them know that I didn't want to proceed and I was going to come back for my paperwork. The other lady in the office handed me my paperwork.
For those considering going to this office. They sound super nice and pleasant over the phone but when you get there they dont act like the ladies you interact with over the phone. I even overheard a convo between the other lady and an older gentleman doing his taxes in my opinion, the interaction didn't sound nice.
These people don't care about their business enough to ask why a customer decided not to proceed with their tax filing. There were 2 clear opportunities for them to ask why (over the phone/in person). So ill just say this if they don't care enough about their business then what makes you think they would care about you.


Overall Rating

Overall Rating
( 5 Reviews )
0
1
0
0
4

Write a Review

RATING:
Create 1 Star Review Create 2 Star Review Create 3 Star Review Create 4 Star Review Create 5 Star Review

Tax Preparation Service Near Me in Glendale, AZ

AALL Insurance
6748 W Camelback Rd
Glendale, AZ 85303
623-218-9000
( 197 Reviews )
PBC CORPORATION
20100 N 51st Ave STE B240
Glendale, AZ 85308
623-825-7900
( 6 Reviews )
London Bridge Group
8751 N 51st Ave suite 109-e
Glendale, AZ 85302
623-444-8475
( 8 Reviews )
Fast Tax USA
5220 W Surrey Ave
Glendale, AZ 85304
(623) 210-4200
( 0 Reviews )
H&R Block
7071 N 138th Ave
Glendale, Arizona 85307
623-979-3821
( 67 Reviews )
ACE Cash Express
5804 West Camelback Road, Ste A
Glendale, AZ 85301
(623) 934-4643
( 344 Reviews )
Thomas Tax & Accounting Services
6878 W Rose Garden Ln
Glendale, AZ 85308
(623) 572-2849
( 0 Reviews )
Double D Tax Services
5040 W Soft Wind Dr
Glendale, AZ 85310
623-580-1957
( 66 Reviews )

START DRIVING

ONLINE LEADS TODAY!

ChamberofCommerce.com
Loading