West Olive Family Medicine Center

Always have good care and listen most of the time.
Feb 10th, 2023

Feb 25th, 2022

Sep 11th, 2020

I'm headed to see Dr. Lott after waiting OVER a month and a half for my appointment. It's 3 miles away and there's a bit of traffic. 1 mile to go and at the red light my car stalls and will not restart. THE FIRST thing I do is call Dr. Lott's office. Of course it didn't actually go there it's Abrazo. I wait for someone to answer while I start pushing my car toward the curbside from the middle lane. It's 111 outside. 5 nice people rush over to help me and we get it all the way into a parking lot. I'm STILL waiting for a real person to answer the phone. Finally...I tell her I was on hold for 10 minutes.. I broke down but will take a Lyft to my appt. By now it's my appointment time. She said I only had a 10 minute grace period. I said "Under these circumstances would they please still take me? Maybe 15 minutes late because I had to wait for a Lyft Ride?" She put me on hold ....... for 22 MINUTES!! JUST TO TELL ME IT'S TOO LATE AND TO RESCHEDULE!! NEXT APPOINTMENT?? 2 MONTHS AWAY!!! RIDICULOUS!!! I like Dr. Lott but I should I be waiting another 2 months to see her? I could've been IN a Lyft ride AT my appointment, STILL on hold waiting for the answer!! Instead of in a parking lot 111 , pouring sweat, waiting on hold for nothing but to have to wait OVER 2 MONTHS this time, to see my doc!!!
Dec 16th, 2021

Walking into this place is very uninviting and definitely make a patient question rather their medical inquiries would be taken serious. The front desk staff are very rude, cold, snappy, horrible attitudes and will cut you off before completing a sentence. Please be aware when requesting your medical record the documents they give you to sign includes a form stating you are allowing a third party individual to have access to your medical information. Isnt that a HIPAA violation? I initially denied signing this form but the front desk told me I had to in order to receive my records. She had initially told I didnt have to sign in order for me to receive my own record but then changed her mind and said I wont get them if I wont sign which made me feel very uncomfortable doing so. She couldnt even explain why a third party individual would have access to my personal medical information or how much the charge if any would be if I was to receive my records. I will never return to this place. Patients please be aware.
Nov 20th, 2021