Avis Car Rental

My sister-in-law reserved a vehicle and she was told that she would have unlimited miles well, we show up to pick up the vehicle today and all of a sudden there's a limit on Miles with a crazy price for every mile over their limit. Staff was quite unhelpful and unsympathetic for THEIR miscommunication. Needless to say we canceled this reservation and are going to a more respectable establishment. I would advise you to do the same! NOT TO MENTION, the reservation was for a 4Runner or similar, and they tried to give us a Ford Escape...not similar yall!
Jan 18th, 2023

Am not someone who writes bad reviews very easily, but this place is so bad I had to do this, to let ppl know about it, and the Avis management needs to do something about it..!! Worst place to rent a car..!! The staff is rude, they don really care about the customer satisfaction. The car they gave me was vibrating n it had a bad alignment.. I did talk to the Avis customer service on phone to change the car, n as suggested I tried exchanging the car in a different location, n due to lack of cars, I could not exchange the car, and had to deal with this car through the length of my trip.. I came back to this location to return the car and the lady is not even bothered to ask how the car was or how the service was, she jus checked me out asking me to clear the water bottles n paper trash in the car..(I guess We pay for the full cleaning included in the rental ) N after me telling her the problem with the car, she doesnt acknowledge tht, n instead she jus said a okay n finished the checkout.. I think this is the worst experience I had with any car rentals..!!
Jun 17th, 2022

May 24th, 2022

Mary at 67th ave and Bell location was very unprofessional. She assumed she knew what the mix up was without allowing me to properly explain the detail of the matter between AARP/AVIS prepay over the phone reservation and what happened at the counter the day of pick up. She had a very condescending tone as she would continue to cut me off telling me that the issues I stated were not what actually happened when in fact this was the very first time ever speaking or seeing her. The mix up: We made a reservation over the phone through the AVIS/AARP hotline. When my husband went to pick up the car the employee would not release since the card # used over the phone did not match his physical card # my husband had. My mistake cause I wasn't thinking about us having different card numbers for the same account. Anyway, I called the same hotline to cancel the reservation and created a new one for the same car and total costs with my husbands actual card number. My husband returned to pick up the same car under the new reservation and instead of releasing the car under the new reservation they decided to create a whole new reservation and charge a higher rate. I now have 3 different car reservations with 3 different charges. Thankfully the manager from the AARP/AVIS hotline was able to confirm and cancel the two previous reservations made over the phone as well as provided me the new reservation # AVIS at the counter created. Mary refused to give me that new number since they created the new reservation under my husband without him knowing that's what they were doing and could only speak to him. She wouldn't take the time to understand what the mix up was. All I wanted was to make sure that the new reservation they created at the counter for the same car would match my rate for being an AARP member which was reflected on the original reservations I created. We couldn't even get that far. Once again the AARP/AVIS hotline manager also gave me a confirmation number for the new reservation stating that the adjustments will be made to the new reservation to reflect the discounts I'm supposed to get once the car is turned in. Had Mary took the time to not interrupt and understand the situation it could have been handled as the manager on the phone explained. Note: If you make a reservation over the phone you must confirm at the counter on their screen when picking up the car that the reservation # is accurate otherwise they'll just make a new one for you without even saying a word to you.
May 10th, 2022

ZERO CAR RENTAL!!! My out of state drivers license was deemed to be fake under the black light from the lack of a hologram so they would not honor my reservation for a FULL SIZED SUV, guess they dont want $1400!!! ive NEVER had this problem before, including the other budget avis on grand avenue. the two women lady were so rude explaining how the outgoing ID style in my state had the authentication markers they were looking for. saying that theyve had vehicles stolen lately. hows that my problem? TAKING MY BUSINESS ELSEWHERE NEVER AGAIN
Jan 6th, 2022