Smiles by Hanna

I have been a Dental Hygienist for 18 years and went in for a cleaning and exam. First off they wanted to do a deep cleaning which I really didnt need. I just wanted a regular cleaning they wouldnt do that but did do a "cleaning in presence of inflammation" which was basically nothing at all. Said they ran my insurance and I wouldnt owe anything for the cleaning. Which I was like fine I can deal with a crappy cleaning if im not paying. Then I get a bill, call them and they wont stick to what they said. Anyway I left there with basically an estimate for dental work for thousands (which was extremely over priced) and my teeth no more clean than when I came. I feel sorry for people that really dont know what they should expect.
Mar 27th, 2024

Smiles by Hanna have always been so good to me! Everyone is always friendly and kind.
Mar 19th, 2024

The expectation for me to lay out thousands of dollars right away was bizarre and scammy. Very pushy and overpriced. They will not submit insurance for you and they expect you to do it yourself. I found out today after speaking to my insurance that they are out of network so I will not be getting a reimbursement for almost 2000 dollars. They should have been more informative and helpful.
Mar 16th, 2024

The hygienists and office workers are very kind, patient, and helpful. Dr Mansoor was the opposite. She lacks empathy and patience with nervous patients. When I asked to just reschedule my Botox appt to the following week she acted like it was the biggest inconvenience for her. (Im talking sighs and throwing hands in the air out of frustration) I felt very pressured to do it that day but I stuck to my guns and didnt. After that reaction, I no longer trusted her with performing the injection so I cancelled that appt. I did go back 2 weeks later to pick up my mouthguard and the hygienist said they were going to get Dr Mansoor to take a look at it and make sure it fit right. This is a small office, I overheard the conversation of Dr Mansoor saying I definitely dont want to see her I dont recommend this establishment but want to reiterate how kind the rest of the staff was!
Feb 28th, 2024

Very attentive, patient and clean! Made me feel comfortable by accommodating my anxiety! Makes the dental experience a breeze! Update: I recently got my wisdom tooth pulled....omg! The longest part of the process was just getting me numb and calming my anxiety....she pulled that tooth out in 5mins! I have been coming here for 2yrs and every appointment is good! The staff is amazing, the care is personalized, and provider is excellent! They used laughing gas on me.....but honestly nothing was funny .
Feb 15th, 2024