Banas Sports Therapy, Rehab & Physical Medicine

Thanks Karl. It has been a pleasure working with you over the years

Deserae Blanco, running a physical medical practice during the global virus pandemic, when non-essential medical procedures are postponed and gyms and businesses are closed, and people are told to avoid contact with other people has been challenging. For the health and safety of our patients, the number of people we see during the day has been greatly reduced. As a practice, it is necessary for our patients coming to reduce contact with other patients. We are also diligent in disinfecting and cleaning the office in-between patients, which cuts down on schedule availability. In some cases, when patients are in need of urgent or essential care, this too has resulted in a delay or rescheduling of other patient appointments. We do realize that rescheduling an appointment causes an inconvenience, and we apologize for that (but it was necessary to reschedule your exercise test so we could see someone who had a more urgent need).The second reschedule was out of our hands, and we did our best to inform you as soon as we became aware of the situation. During this World -Wide virus pandemic, the number of exercises being performed has been greatly reduced. Our practice is trying to limit exposure to the virus and the exercise tests that you were scheduled for involved the person running hard on a treadmill, breathing hard, and sweating a lot. The company that analyzes the data for our exercise test updated their software during the time that your test was scheduled. It was unfortunate that it occurred during business hours, and your scheduled appointment time. We were entering in the data for your upcoming test when we found out we could not do the test because the software was down. We emailed you as soon as we found out that we would need to reschedule, and we did apologize for the reschedule.Actual Email: "Deserae, I really hate to do this again but I need to reschedule tonight's test. I was getting everything cleaned up and ready for the test but then the software did an update and I am having some problems with the up date. I'm trying to get everything working but I would rather run a few tests with the updated software to make sure everything is working properly before I do a "real" test on a client. Sorry for another inconvenience."At that time I did not make an attempt to reschedule, because as stated in my email I needed some time to run a few tests with the new software so I knew everything was running right and I did not know when that would be. Deserae, I do truly apologize for any inconvenience rescheduling these two appointments for the exercise test has caused you.

Thank you Sue

Thanks for the 5 stars Fredrik

Appreciate the 5 stars CJ