Pandora

I still come here from time to time. Looking for new additions to my fiancs Pandora bracelet. The staff is always very helpful and I love the new collections that they pull out. Big fan of some of the Disney collections.
Mar 14th, 2024

Jan 7th, 2024

They were only taking one customer at a time for some reason and I waited outside for 30 min or more. Not sure why they were doing this, but it was annoying and I won't be back. They were awfully nice though, it was just inconvenient to shop there. I just didn't have two hours to pick up one thing.
Jan 7th, 2024

I love Pandora but my interaction today with the assistant manager Mikaela was horrible This was absolutely the worst service I've ever received. I purchased a bracelet March 16. 2024 and wanted to exchange it because I had a problem putting it on. The assistant tells me the bracelet is worn and stretched and per their policy I can't exchange it. I so upset about to cry. I asked to see another bracelet and she shows me a book and tells me to pick one. Now I'm officially PISSED. I tell her I want one just like the other bracelet I have on and asked again for her to bring me this bracelet but no she refuses. Now we're going back and forth this assistant had the audacity to say you can leave or go to another location. The lead supervisor who I recognized from March 16th simply pulls out the bracelet I asked for and provided the customer service I deserved. Thanks Alessandra. Unfortunately due to the horrible experience I will not return to the store if Mikaela is working or I'll go to another location
Mar 26th, 2024

I went to the San Tan store today. I received the worst customer service from an employee named Nicole. She started yelling at me and when I spoke to the manager she did nothing. Nicole even admitted to yelling. I FEEL I was being discriminated against because I am black. I ask about getting my bracelet cleaned. It went downhill from there. She acted like they didn't want me or my best friend in the store. My best friend eventually spoke with the manager and completed her purchase. I have never been treated like that in any of the Pandora stores ever. Nicole continued to yell until I said please lower your voice. I am african american and I feel I was totally discriminated against. We were the only African american in the store I will be filing a complaint with the corporate office. We have spent alot of money in Pandora. It was awful. And whoever else I need to file a complaint with.
Jan 18th, 2024