AVISTA Family Medical Center

Thank you, Susan!

Dear Ms. Goding,I am sorry to hear that you had an unsatisfactory experience during your recent visit to our office about the issue you have been dealing with long before. I understand that you were sent to the lab to have your blood drawn, instead of having it done in the office. Our staff is trained and experienced to make the best decision for patients based on their unique circumstances. In your case, they determined that sending you to the lab was the best course of action.We had instructed you to inform the office when the procedure was completed, so we could schedule a follow-up appointment and interpretation of the results. Unfortunately, we were not informed when your blood draw was completed, which led to a delay in scheduling your appointment and interpreting your results. It appears you forgot to contact the office as instructed.Regarding the issue with your prescription, it appears that there was a mix-up because you used one form of insurance for your office visit and another at the pharmacy. The insurance used for your office visit did not require authorization for your prescription, whereas the insurance you used at your pharmacy did require authorization. It is very possible that this error led to your confusion and frustration and why progress was delayed.Sincerely,Chad Gammage/GM

Thank you, Amanda! We appreciate you!!!

Thank you, Kim!