U-Haul Moving & Storage of Flagstaff

Nelson S _{on Google}

Feb 3rd, 2024

Have to agree with other reviews about the disordered conduct of this location (if you can find it to begin with, that is). i reserved a truck online and when i got there the front desk was empty. i called out and waited ten minutes yet still nothing. i saw employees working outside and called out to them (they were wearing uhaul branded merchandise and figured they were employees, especially as they were the only ones on the ground), yet they just stared at me for a while and then went about their business undeterred.
i needed to move with urgency that day so i went elsewhere to get a truck. The manager then called me an hour later and asked me whether i was still going to pick up the truck. I explained the situation and then he still asked me whether i was going to pick up the truck or not. Don't know what else to say.

Darin Damme _{on Google}

Nov 14th, 2023

Trailer was listed as 6' X 12'. However, you cannot load something over 5' wide using the ramp because of the gate design. I needed this trailer to haul a Side by Side for a hunting trip. Picked up the trailer after dark so was not able to view the gate restriction. Drove the trailer 1 hour south of Flagstaff. The next day when I went to load my Side by Side and realized it would not fit I called the U-Haul Store. The person I spoke to, Ray, was extremely unprofessional. Said I would be charged a daily charge each day because I "used" it. His definition of "use" is driving it off the lot. Said there was nothing he could do about it. Cut me off mid sentence and said, "Listen, Listen, Listen" and was completely disrespectful. He told me unless I returned the trailer (1 hour drive) that afternoon, I would not only be charged for the day but I'd also be charged for another day. So, I had to drop everything, drive an hour north to Flagstaff, and return the trailer immediately. My call to Uhaul was at 3:00pm in the afternoon. In all, I wasted 4 hours (2 x 2 hour round trip drives + Gas) and was still charged close to $50.00. I told Ray that it was his choice. Waive the daily charge and we leave amicably calling it a simple mistake, or charge me the daily fee and I will share my story to as many people as I can on Social Media, Review Sites and in Person. Ray hung up on me. So, here's your review. I hope it was worth the $50 dollars you took from me.

Nicci Walker _{on Google}

Nov 11th, 2023

They give misinformation, always call the corporate number, corporate will take care of you, not this location. Pretty sure they have some 4 legged critter, we had to trash furniture because it appeared to be "eaten" along with said critter droppings. Really wish my husband would have snapped a picture, unfortunately that wasn't a thought of his with trying to just get our belongings out of there. Our mistake is your lesson, go anywhere else BUT here!

Sara Dunnet _{on Google}

Nov 7th, 2023

Very kind and polite both over the phone and in person; even though I was the one that couldn't read my confirmation email correctly. Not that I want to move anytime soon, but would gladly use this location in the future.