Coconino Federal Credit Union

No one answers the phone and Ive called at least 6 times. What horrible customer service! And it just keeps getting worse. Ive been a member there for 18 years.
Dec 19th, 2023

after months of paying my loan with my Mastercard I was told they do not take Mastercard.
Jul 21st, 2022

When their "fraud protection" locks up all your money from something that isn't fraud... they are "sorry"... but for 24 hours there just isn't anything they can do... so if all your money is in that account and you use it for food and gas..."sorry" can't get to it.
Dec 8th, 2021

Aug 28th, 2021

The east branch never answer the phone. It's happen more then once. Different days. Today my card was on fraud alert and I tried to contact someone there. All morning and afternoon, kept calling. Left a voicemail. No call back or at least answer the phone. So I called the west branch which they kinda helped me. But I still had to go in to sign paper work. When I walked in at the east branch there were no customers and workers at their desk. True story. So what's going on, why isnt anyone answering the phone? The fruad person still took money from my account. Another day, I went thru the drive thru, I already put my card and slip thru that air tub. I sat there for 30 mins. I wasn't in a hurry so I waited. I just mentioned it to the lady I was waiting for 30 mins. She was a bit rude and told me next time come in. I thought why is the drive thru open if there's going to be attitude about the drive thru. The east branch was never like this.
Sep 21st, 2022