Galpin Ford & RV

May 29th, 2023

Lets just say lack of customer service every employee Ive encountered there so far its just like a zombie only care about doing their job and their job only. Waited approximately 35 minutes for propane and still nobody showed up then when they decided to leave, they had customer vehicles blocking the exit. This place does have the best price for propane in town but its not worth it.
May 15th, 2023

Personal attention. Answered all of my questions.
May 5th, 2023

Took my 2021 Ford Bronco Sport Big Bend with 6899 miles to repair the fuel guage not reading either full or empty and a recall on possible fuel injector leaking/drain tube install. It took 30 days to get my car back only after I complained they had it too long. Never got any updates and never offered a "loaner" so my wife could get around as the Bronco is her car. No review of repairs made until I asked to talk to the service writer but he didn't really know either. The paperwork only has the charges listed. The car is still under warranty so I only got charged for the fuel Galpin put in to test the guage. They put 87 octane and I only ever use 89 as the manual suggests. The original recall was for a brake pad replacement that I wanted done at the Galpin Prescott location. Again, no communication that they didn't have the parts to do the repair. AGAIN they were going to keep the car for about 6 weeks without telling me. I found out the next day when I asked why the work hadn't already started. "Oh, we don't have the parts. We expect them in a few weeks." I took my Bronco home and waited until I was sure the parts were in. Its an old story with the Galpins that I've heard since the 1990's. Poor customer service-relations. Its too bad there isn't another Ford dealership within 40 miles so maybe the competition would cause Galpin to shape up on how they treat the customer. Im really hoping I don't have another recall to have fixed by Galpin Ford, Dewey or Prescott, Az.
Apr 27th, 2023

Ok but did the wrong recall and made a 60 mile run and had to leave it. They were very sorry about it and said they would get on it asap.
Apr 14th, 2023