Aji Spa

5 star spa in elegance, cleanliness, comfort, service, professionalism, friendliness, above and beyond treatments, value for price, class, taste, native/indigenous elements. Will definitely be back. Shannon, Maxine, Dana and I think my husband had Gloria (not sure) but every single person we came in contact with during our spa day was excellent, efficient, offered above and beyond service. Great job. Well done. Thank you.
Oct 17th, 2022

Disappointed, uncomfortable, & embarrassed. This is how I felt after being asked to leave the spa after flying from Iowa for a special surprise Baby Moon spa experience for my 8 month pregnant wife & our first trip to AZ. I cannot speak to the services provided so I want to clarify I cannot attest to how great the services might be & ultimately why we chose this resort & spa based on the reviews. Unfortunately, my wife and I were unable to book services in the same day (which was okay!) so we booked a prenatal on Saturday & a massage for myself first thing Sunday morning before catching our flight back to Iowa Sunday. We arrived Saturday morning & had a great conversation with Shannon (extremely friendly) asking if there was cancellations for the day so we could both enjoy the amenities of the spa or if it was better for us to keep our current reservations. She understood our situation, was very accommodating, and reassured us of our services and access to the amenities that we flew here to enjoy. I was very impressed with her communication & we went back to our room to get ready for our day at the spa. We returned, checked in early to sit by the pool before the lunch we had planned, and this is where our entire experience went down hill. My Wife was taken back received a robe & was told I would be brought back & we would meet in the couples lounge. I sat awkwardly in the lobby left unaddressed as staff would make eye contact with me and vissably whisper to eachother. After waiting a period of time, my wife came to the lobby confused after I wasnt meeting her in the couples area where she was told by staff I would be meeting her. She showed me to the mens locker room and forwarded the information of the robe, a staff member brought spa shoes, & I changed. We entered the pool area to catch some sun before the scheduled massage and a manager, Ashlee, confronted us in front of other guests asking us to leave the spa because we didnt both have services booked in the same day. We awknoledged the concern and tried to explain the conversation we had first thing this morning & how a staff member reassured us of the access to the spa experience. While being very short with us she demanded that Covid policies (its Sept 2022) prohibit access for both of us, told us that whoever talked to us didnt say that and was wrong, and then asked us to leave again. We politely picked up our things and left the spa. After we gathered our things, changed, and were leaving the spa I was stopped my the manager and told that after speaking to the team she understood what we had originally verbalized to her and I was welcome to the spa and could go back to the locker room to change and go back to the pool. I appreciated the effort but at that point we were both extremely embarrassed, disappointed, and frustrated. I politely cancelled my massage service. I was then apologied to for the miscommunication. From my years of experience as a business owner, Ive learned that people may forget what you said but people dont forget the way you make them feel. Again, I cannot speak to the services provided because I unfortunately didnt get to experience them. We were grateful to be able to change our day & lunch plans. I am disappointed in the leadership and management that lead to this very frustrating experience at Aji Spa as there are a multitude of options on how this could have been avoided or handled.
Sep 26th, 2022

Spent an amazing day at the spa. Enjoyed 2 services and relaxed at the pool with drinks and lunch.
Sep 3rd, 2022

Delightful!
Sep 1st, 2022

Jul 26th, 2022