Walmart Auto Care Centers

Apr 1st, 2024

This review is for MANAGEMENT. went for an oil change, friendly tech tried to pull up my account on a tablet but the system was down. Tech said that's common in the afternoon. He tried 5 tablets over 30 minutes and couldn't get into the system to access the services. Since they have no way to manually do the job, without using their online system to create the work order, they told me they couldn't do the oil change at all. The tech did all he could, this problem is with management by putting all their eggs in one basket here, allowing a simple technological problem to prevent them from doing any business at all. That's bad management, and poor customer experience. I would not go back to this walmart.
Mar 23rd, 2024

Said they needed me to sign a waiver to work on my car, I asked is something wrong they said no just need it to be signed first so I did, trusting them. Later got my car and it was making noise. They forgot to put windshield fluid so I brought it back and told them and they said it was because of a nail, then said I had old brakes (which is a lie only couple months old) and tried to convince me saying he used to work at honda dealership and said the dealerships are cheaper (dealerships known to charge more and can start to see why he no longer works at one and now works at Walmart tire center). Brought it to mechanic they said my brakes are new and everything looks fine but I have a massive gash in my tire and I got them replaced now its fine. Walmart was also struggling to tighten my lugnuts and was pulling off and stopped midway before test driving to tighten and put I declined services that they never asked like wheel balancing which i wanted done.
Mar 20th, 2024

Mar 18th, 2024

Do not get your oil changed by these scamming scum suckers. They're greater named Jordan tells me I need a full synthetic oil change I said that's interesting the last three times I got my oil changed at Walmart I got conventional oil he said well you have a turbo you have to get synthetic or it can blow up your engine I said no problem I wanted to do that today anyway since then I don't have to come back for 5,000 miles. I said so what's that going to run me $49.95 he said no I'm going to enter it to get you a deal with a discount to which I responded okay great I appreciate that. What he actually did was signed me up to get a pit crew oil change with the conventional oil he said would blow up my engine if I used it and then snuck on a fuel injection cleaning for $15 so when you add them both up it comes up to 39.97 or something like that before the tax. They are providing incentives to their greeters there to upsell customers on unnecessary and worthless fuel injection cleaning and rather than try to sell those to customers legitimately they are committing downright fraud not giving customers the synthetic oil change that they're paying for and then adding it on without discussion or permission hoping the customer just says yep The Price is Right and doesn't take any time to read the sticker they put in their vehicle which tells you exactly what type of oil is put in your vehicle and read your actual receipt which tells you exactly what you got billed for my receipt says I got the pit crew it says I got conventional Quaker State 5W-30 oil. Store manager actually had the greeter call me instead of admitting what he did he just kept digging a deeper hole telling me Oh we did give you synthetic oil. I'm like bro it tells me right on the receipt what oil was used and what oil went into my car on the windshield sticker he's like well it's a 50/50 blend I'm like first of all a 50/50 bland is not a full synthetic oil change and I looked it up online and it's a conventional oil nothing synthetic at all. I said you just scamming people to add on services to get a bonus then he tells me they'll refund the $15 to my credit card if I drive back to the store which is 45 minutes from where I live and I said but wait a second I wanted synthetic oil that's not what's in my vehicle are you guys going to get the conventional oil out and put synthetic oil in when I come over if I do that you should know we're not going to do that so now I have to go and pay for an oil change somewhere else today I've filed a complaint with the Federal Trade Commission and I'm disputing the full amount with my credit card company I've already wasted 2 hours of my time getting scammed by this little con artist and the manager doesn't seem to care. Interestingly when I was getting checked out there was another gentleman up there complaining about something being done incorrectly I'm not sure what it was or what service he was getting but do yourself a favor and do not under any circumstance get an oil change at this Walmart location.
Mar 13th, 2024