Maximum Title Loans

Misleads consumers advertising lower intrest title loans that are in fact intrest only loans the consumer must be able to pay entire balance at once or they pay forever.
Apr 18th, 2020

Julie was very helpful and made this a very comfortable experience for me! Thx Julie!!!
Mar 4th, 2020

This place absolutely sucks. Almost impossible to pay off and they never released themselves from my title now no one takes my calls. Go anyplace else.
Feb 25th, 2020

Nags the relatives of the borrower, relentlessly. The borrower does not live with us, yet they call and call and call. They called us 8 times last month. In months past, they refused to correct their files with proper phone numbers. This month, they refuse to understand my repeated "no"s to their demands for me to take a message, repeatedly asking, on the same call, over and over and over. Although in the past, I have confirmed my relatives contact info, I have always refused to be a part of their collections/intimidation/humiliation process. This debt collector needs to be fined.
Nov 11th, 2019

I'm not a customer. I was going to be, but wow, what a cluster of an experience: I had all of my paperwork (except for proof of residency, the website said you needed -ID, -Title, -Car, I was able to get it) and arrived at 6pm (sharp). Since the site also boasts about the process taking 20-30 minutes, I didn't expect this to be an issue. They close at 7. Only incompetent people would complain about only having an hour to do something that takes 30 minutes. Immediately, Megan (more on her later) cops an attitude presenting herself as the type who clearly stops working an hour before quitting time. She certainly went out of her way to let me know how much of an inconvenience I was. Her having to type my info in apparently interfered with her (audibly) having a personal conversation on her phone or computer. After about 15 minutes after I provide everything and she does whatever she was appearing to do, I'm told that I don't meet the qualifications (nobody will tell me what that means) and was referred (without my consent) to another third-party. The website says "if you have a title, we guarantee a loan", so that's a pretty serious claim then. I specifically asked if the referral company could help me that day, and I was told by Megan they were open until 10pm. Knowing Megan as someone who doesn't exactly excel at her career choice, I called this location to detemine that they were, in-fact, closed. So beyond wasting 40 minutes at this miserable location with some of the worst service I've received in a long time, Megan then attempted to knowingly pass me off on a place that was closed. I called and explained that it didn't help me and I was uninterested in a third-party referral and for her to void any application I had and not be contacted by anybody else. Of course, she didn't comply with this request either. I'm not sure how the reviews are 4+ here, look at Yelp. Heck, look at the BBB. They are claiming an "A+" BBB rating when that is not the case (check for yourself). I'm sure the BBB would like to know about this. If you've got hours to waste with horrible, atrocious customer service by miserable people who are intellectually incapable of providing any customer service whatsoever, Maximum is the place. If you want to be lied to and made to feel like you're the biggest inconvenience in the history of customer service, this is your place. Megan is your girl. If you want to be in and out and treated professionally, go to TitleMax. I did ask twice to speak with a manager and was told I would be contacted. I never was. This experience occurred at the Mesa location, but I'm sure the incompetence and laziness applies to the entire enterprise.
Dec 1st, 2019