Better Days Behavioral Health

Apr 9th, 2024

Aug 21st, 2023

I called to get an appointment for a new patient and was told they are "full". So what does that mean? They aren't taking new patients or there is a long wait? She just gave m a website to try to search on my own. There was no compassion in her voice. Obviously people need help when they call and this person was the least helpful she could be.
Mar 24th, 2023

I am so grateful to have found Better Days Behavioral Health. While it did take a few weeks to get an appointment, Michelle the front desk person took the time to match me with an appropriate therapist. I am so glad she did! I could not be happier with the care and therapy I have received from Carma. She is so caring, compassionate and wise.
Feb 3rd, 2023

There's a LOT to unpack here. First and foremost, do not come here. Mental health is a very serious issue for people in this day/age, and should be handled with extreme care.. especially if you are a provider. If someone makes an appointment with you, they are trusting you which is already hard for someone to do who is struggling. It's hard to search through countless therapists and pick ONE.. it's hard to make that first appointment.. it's hard to take the energy to get out of bed and get dressed and show up to that first appointment. I had an appointment with Krystal today at noon.. I showed up 10 minutes early just to be told at 12:03 that my therapist went home sick. My eyes immediately welled with tears and I felt anger, and extreme disappointment. Unless there was a serious medical emergency, canceling on someone who has already showed up for a MENTAL HEALTH appointment.. especially a consultation is extremely unprofessional and shows the level of disregard this business has for their clients. I saw the sign for the $70 no-show fee, and see from other reviews on here that you actively charge that fee to clients. I would like to know what is offered when YOU cancel on someone who took the time, TRUST, energy, time off work & gas and is already sitting in your waiting room anxiously waiting to get that relief of talking to someone. I was so excited I took that first step for myself for the first time and was doing what has been long overdue.. and left feeling lost hope for the field of mental health. Even the lady at the front desk had no idea what was going on, which led me to believe this was NO medical emergency. If Krystal was still in the building and not in an ambulance, she could have easily introduced herself... apologized and set up a new time. Then MAYBE I would give this place a second chance. Please do not come here.. and if you are the owner reading this.. PLEASE take these matters more seriously. All I was offered was another appointment in two weeks... for some that could feel like months. Absolutely appalling. And a side note for the overly-loud crashing waves that go from speaker to speaker in the waiting room that made me immediately uncomfortable the moment I walked in.. sensory overload is very common for people experiencing mental health issues and only make people more anxious than they already are.
Sep 14th, 2022