Dunkin'

Apr 8th, 2024

The customer service here is horrendous. Im from canada and I have come here 3 times. Each time ive had to wait 5min for someone to come and help me. This was my final time coming cause after yelling hello and getting someones attention i still got left with no help and walked out and went to starbucks instead. The food isnt the best but its Dunkin
Apr 6th, 2024

Mar 3rd, 2024

Feb 14th, 2024

So I went into this Dunkin this morning (6:30 am on April 2nd 2024) for a pick up. There were 5 people running around for drive thru orders & online orders. I stood at the front register for 4 minutes give or take, with no one acknowledging me. Finally a young gentleman did & said he'll be right with me. He finally asked what I needed & I told him I was there for a pick up, he says ok it's getting worked on. I moved over to the pick up area & there stood 3 bags ready & 1 still in progress. What seem to be a manager he was Caucasian, had on a blue collar shirt obviously dressed differently from the crew. Just went about his angry mood. Finally a young woman asked what I needed again I told her as I did the previous employee. The "manager" guy picks the order bag up & drops it on the counter as if he was mad, irritated or whatever. I look him in his eyes & say "thank you" he replies with yup! But no contact with me at all. This bag was obviously already done & the manager saw & heard me talk to the young employee, so he knew what i needed. And still he lets me stand there for another few minutes waiting for something he's had done for Lord knows how long. I don't know if this guy hates his job, hates people (I mean I do myself, this guy is prime example why) or hates his life. Whatever the case may be, I was patient, polite & even said Thank you during his little fit. Dunkin you need to do better that this guy. That's who you hire to treat your customer like that? Come on! Uncalled for & ridiculous! I'm glad I'm not a Dunkin customer myself, service like this, from the "manager" please I would not be returning, giving my hard earned money to be treated like this. I wish I could give a -5 stars. And I wish this manager guy get some mental help. You agreed to be that manager don't be mad at your customers. You signed that offer sheet, we didn't force you.
Mar 31st, 2024