AAA

We were traveling and the check engine light came on. They understood and got us in that morning and made the fix, keeping us from having to delay our return home. Such a great help in a time of need.
Mar 29th, 2024

Bret Ellsworth over at AAA has been nothing but honest, genuine and fantastic in his work. He listened to my needs and has strived every step of the way for to give me the best outcome in the situation with a fair price. Highly recommend. Thank you Bret
Mar 29th, 2024

Do not let AAA talk you into towing you car here. It's a complete ripoff. My radiator died and I need a new one. This is common on Subarus once they hit 100k miles due to the plastic parts on the top where it connects to the car. They wanted to charge me $360 for the stock radiator. This is actually the MSRP, which is fine I guess, though they sell for about $100 to $150 less online. But fine. Then they wanted to charge $260 for labor. Replacing a radiator takes a skilled person about 30 minutes. Then they wanted to change me an extra $200 to replace the hoses. $80 for the parts and $120 for the labor. Except, the hoses are fine and it's almost no extra work to replace the hoses once you are replacing the radiator anyway. So that's $120 for an extra 5 minutes of labor. Then they wanted to replace the thermostat. The guy told me that any time a car overheats the thermostat needs to be replaced. I talked to two different mechanics and both confirmed that this is a lie; they are just trying to rip me off. Overall they wanted to charge me $1600. A local subaru shop (independent) will do it for $360 including labor because they charge below MSRP for the part (they still make a nice profit but they don't gouge on the price) and they aren't trying to trick me into replacing a bunch of stuff that isn't broken as well. Anyway I had the thing towed away and will take my car to an honest mechanic instead. So basically only take your car here if you want to pay these thieves 4-5x the fair price of your repair.
Feb 8th, 2024

Took our car in for some service after we had a radiator fail on the 101. They made a little snafu when ordering parts, but Brian stepped up and really took care of us. He kept us in the loop after the mistake had been made, was honest and straightforward, and didn't try to sell us on a bunch of extras. He held a straight-up transaction and gave us a discount for our delays and troubles We'll be back
Jan 12th, 2024

A failed emission inspection led to a nightmare! Three months of drive-cycling hundreds of miles to reset the system controls (per recommendation of the state inspectors as well as the manufacturer & the internet) which usually works, unfortunately didnt this time. In desperation, I took the car back to my old faithful friends at AAA, whod done a great job for me over many years. Service Advisor Brian expertly scoped the car to pinpoint a critical problem with key components of the emission system. After consulting with genuinely concerned General Manager Jim, they had ace Technician Chris install new ones. Thankfully this immediately did the trick, so I now have that precious sticker. The All Star Team did it once more. But as friendly, competent & reasonably priced as they are, I hope to see Santa before I require their top-notch services again!!
Jan 11th, 2024