Precision Auto Body Chandler

This place was great at first. Went in via a great referral. All felt AWSOME until I got home and saw the scratches on the interior of my car done when they replaced from windshield, as a 3rd party did it for them given my approval none the less they said Not their responsibility. I let it go and moved on. Today though in contacting them about their lifetime warranty, they state that those parts are purchased 3rd party and not their responsibility. So strange that these guys do all the work (over all)but take no responsibility over the entire Job, I get it and its normalized, just seems like lack of accountability for ones own craftsmanship. How is this normal business ethics in todays world? I grew up running around guaranteed Chevrolet in Santa Ana, Ca. as my dad was the body shop manager for a few years and I remember all of it, can tell you that its not the same today, They had more accountability for the overall project and customer service skills beyond par. Seems like the more expensive your car is here the better customer service you probably are given, as I am not complaining about getting work done rather than accountability for the work they did. Maybe Im just old school or something but pride in ones work whether its on a expensive project or not, is still ones project and carries their signature where ever it goes of their finished work. When people ask me why my car is not working correctly I do not tell them it is because it was hit by another vehicle, I now tell them it is because of precision auto-body and I took my car there, they work Surface work and not entirely rebuilt with the integrity to last longer than once youre out the door. In my experience,DONT sign any papers recueving your car back until you have another body shop professional go over the work and make sure theyre not trying to pull a fast one on you to get to more paying jobs. And if they read this, you people need to not take on work unless you mean to treat it as serious as your reputation claims to be.
Apr 8th, 2024

Mar 15th, 2024

Vu and the entire team that work here are absolutely incredible and I was treated exceptionally well from the very start. Every phone call, every visit, was met with nothing but kindness and sincerity regardless of who I spoke to. Some of these reviews don't understand things like the nation wide parts shortage when it comes to newer vehicles or how much work it actually takes to remove dents. It's extremely time consuming and it's tackled from inside the car, carefully removing countless plastic panels and tiny clips to reach the backside of the dent. These are things you cannot and DO NOT want to rush, and you can tell that these professionals feel the same way. I had a ridiculous amount of hail damage and at drop off I was met with nothing but smiles and a seamless consultation that had me out the door in under ten minutes. They work very closely with your insurance provider and everything is taken out of your hands so you can just go about your life and let the pros handle it. They also give you a lifetime warranty on all work they do which really put my mind at ease. This team answered all of my texts and phone calls with nothing but positivity, regardless of how often I contacted them for updates. Vu personally messaged me weekly to touch base and answer any of my concerns. Professionalism in a kind, welcoming environment is rare these days and I will be recommending them to anyone I know that needs body work in the future. Vu Tran is the Man! Thank you again to all of the precision auto body employees, your hard work is greatly appreciated!
Mar 13th, 2024

Great customer service. Vu Tran was fantastic. I had a Tacoma rear bumper damage and he fixed it in under 10 minutes. I would go here anytime
Feb 17th, 2024

My family and I were driving through Arizona only to be rear ended on I-10. We came in to have our vehicle looked at to see if we can continue our journey. Jerry came out and gave us some great advice. We appreciate the staff's friendliness and quick responses. Thank you!
Feb 14th, 2024