Trevi Apartments

Just moved in but so far everything is on par!!
Feb 4th, 2024

I just moved out of Trevi and it was the worst apartment I couldve chose. The staff is unhelpful and not friendly. I lived here for a year and have not had some of my kitchen cabinets for the whole duration of my lease. Everything is dirty. The pool, dog area, and gym are disgusting. Maintenance orders are never done on time or at all. They consider themselves luxury but its not at all and the price they charge with all hidden fees is not worth it in the end.
Feb 3rd, 2024

Monica and everyone was amazing and very helpful with my move in. Very quiet and subtle area!
Jan 24th, 2024

just moved out of trevi and have been wanting to move out since the first week we started living here. the staff is horrible and unreliable. They all seem miserable with the job. We ended it off with having a scheduled walk through and then when no one showed up we called the office just to be told we dont do walk throughs anymore, even though we only scheduled that appointment a week prior. The staff always has an attitude and makes it seem like its an inconvenience to help with any problems you have at a place youre trying to call home. dont waste your money here. all the pictures on the website are overly edited so they can call themselves luxury!!!
Jan 24th, 2024

Renters, don't be fooled. Looks are deceiving. Dont allow the nice encounters and the updated material hook you in. I waited to right my review because I was battling with Trevi and their parent company for a correction on my move out refund. After, 6 months I finally got my correct refund due back to me. I moved out of there 6 months ago, and the fact that I had to battle with this, tells you a lot about this company. When I first moved here, Jenna was the manager and Maya was the assistant. I was moving from out of state and they called me the day before my move in day to tell me that the apartment wasnt ready and that they needed a few days. I had already had my movers coming to move my things and I started a new job the next day after moving in, so that wasnt possible. Maya calls to say they figured everything out. When we move in, things were not done. They expected us to move into a dirty apartment. The sad thing was Jenna acted like nothing was wrong and that they couldnt fix some of the issues. The next issue we had was with the upstairs neighbors. We constantly gave proof to them of the noisy neighbors and explained our rights as a tenant. Monica and Maya would only say that they couldnt use the proof that we gave them. By law, we gave them more than enough evidence that they could have done something. They ignored the fact that our safety was being ignored and the men upstairs were taunting us. They did find out that the neighbor was hiding those men and kids above us, but they did nothing about it. Trevis security company did nothing about it either. We asked to be transferred to another unit, which we had to pay a ton to make the transfer. Another issue was after we transferred to the new unit, again, nothing was ready. The dryer was not in the unit, the dishwasher didnt work, a bedroom window was cracked, and front door lock was messed up. Again, we had to constantly tell them about these issue and it took months to get these fixed. The window never got fixed and the screens on the windows never got fixed. One of the bigger issues was that building 15 has terrible electricity. SRP had to come out a few times to fix the electrical issue. SRP even said that they told the front office that they needed to fix a main issue thats causing the electrical problem, but they ignored that and allowed everyone to suffer in that building. Trevi and its parent company are only looking for how much money they can get from you. The price you pay for an apartment there is a mortgage payment or even rent to rent a house. Things are always broken at Trevi. The pools are never open, the main gates are always opened because theyre broken, maintenance doesnt know what theyre doing and theres always turn over. They got rid of Kevin, who was actually doing his job and was passionate to help the tenants. Now the maintenance crew sits in the garages and makes load noises and drives carts around as if they are doing a lot a work. The work orders take forever to be completed. Sometimes they will email you saying its fulfilled but no one would come to fix the issue. The environment of Trevi changed and went down. They let anyone move in and some people were dangerous to be around. I would highly recommend renters finding somewhere else to rent. But if this is your only choice, make sure you know your rights as a tenant and have a lawyer handy.
Jan 19th, 2024