Sonic Drive-In

Ive kept going back and forth about posting a review but after countless times of bad service. Recently, I put an online order last week for my husband to pick up not knowing I had to be there. Not only was my order wrong but my husband said they were very disorganized. I usually give businesses a couple chances but this location in general has just ruined my appetite for sonic which I did love. When I complained to corporate they gave me a coupon but I had to buy something to get that coupon. Really disappointed and wont be coming back.
Apr 11th, 2024

The wife (vegetarian) and I (meat eater) went last night, 4/6/2024 about 1140pm. First, we pulled into one of the stalls, which someone inside had seen us as we had parked by the exit door to the stalls. We looked over the menu and when ready we hit the little red button to place our order. Someone picked up, but didn't say anything until I said HELLO... then I was informed that they are only serving drive thru at this time. So, we pulled to the drive thru and placed our order. A grilled cheese sandwich, a 6pc mozzarella sticks, corn dog, cheese tots, and a medium #2 with tots and dr pepper. Went to the window, paid with my card $28.80. Which is how I know exactly what time it was as I get a text alert for any purchase and I was not provided a receipt. Ethan was working the window. He came to us and said that they messed up the cheese tots and put chili so we were getting 2 orders. We should have checked the food before we left as we typically do. What we got... 2 orders of chili cheese tots, a grilled cheese sandwich with pieces of burger in it, the actual burger had minimal brown lettuce and a single small slice of tomato, and maybe a teaspoon of mayo. Neither of us could actually eat any of those items. My wife ended up eating the plain tots from the #2, I ate the corn dog. We called the location and the girl who answered (no name provided) advised she recalled our order, printed the receipt and put my name and number on it for the Manager Maria to contact me today... 4/7/2024. I gave the food 1 star because.. well.. we ate a corndog and plain tots out of a $28.80 order. Service was a 2, they advised the mess up with tots, but messed it up even more. Atmosphere gets a 5 because I was in my own vehicle with my wife and if I put anything less, she may not be happy with me. It's now 1pm on 4/7/24 and we are still awaiting Maria's call.
Apr 6th, 2024

The blackout slushie is awesome!
Apr 3rd, 2024

The absolute worst experience of my life! Ordered through the app & sat waiting for 45+ minutes??? Finally left because nobody cared about us at all, you should be ashamed, please ask your employees what happened? Seriously, what the heck?
Mar 30th, 2024

A worker by the name of Faith was awful. Terrible customer service. You shouldn't work within the fast food industry if you cannot serve your customers properly! This angered me. I just wanted to enjoy my meal. Her service was terrible and I will not be going again.
Mar 30th, 2024