El Pollo Loco

Apr 10th, 2024

This is the worst El Pollo Loco that I have ever been to. We came in with a trust that it would be exceptional because every other one we ever ate at was great. Now I will Always check reviews before going in or ordering from. The service was not friendly. The tea was terrible. The chicken was burned and dried out. They fixed my double chicken bowl with the burned parts underneath so you couldn't see them but you bit into it before you could tell. Awful. I almost believe they did it on purpose because we were white. Just completely juvenile and unbelievable that it was so bad. Don't go there. Not worth it.
Mar 16th, 2024

The goodyear blimp who took our order was extremely racist. Food was good but she was extremely rude
Mar 15th, 2024

Mar 14th, 2024

Pro tip: Just because you cooked it, doesn't mean you have to serve it. After two separate visits to this El Pollo Loco, days apart, I'm done. They serve the most unappetizing food. The BRC on the right looks...disgusting, and I can smell the burn. The shredded chicken and cheese pollo bowl I purchased over the weekend was not appetizing either and not full. I kept thinking that dark red thing was cranberry sauce. The bowls I purchased from other locations out of state looked nice and were packed with food. This one.... This place just takes your appetite, or maybe that's what happens when you ask for the veteran or senior discount. The location at McDowell & 99th Ave is newer and served better looking food, but my first bite of shredded chicken & cheese pollo bowl had a nice long bone in it. That's a photo for another review. My mother didn't mention any problems with her two-piece thigh and wing, so I gave two stars. I was recovering from a procedure, but now I can make my own food again. Thank goodness.
Mar 25th, 2024