Cummins Sales and Service

We had a warranty repair done on our RV generator. Service was friendly and our generator was fixed. However, it is hard to reach anyone on the phone and our repair took five hours, even with an appointment.
Mar 1st, 2024

Best place in customer service #1
Dec 20th, 2023

RV generator warranty repair. Staff very polite and kind! Love that they have RV plug in for customers. I picked up a fair amount of trash... overflowing can in sitting area with picnic table, but later in the day someone took trash all away. Very much appreciated being able to stay in own rv on site in parking lot..thank you Cummins Avondale!
Dec 15th, 2023

Dropped my RV off for diagnosis. Has been two weeks now and still do not have a quote to repair. I have to keep calling the office to get updates, a told they will call next day with pricing. No call. There is no sense of urgency or customer support. Communication would go a long way in satisfying the customer, but they dont seem to care.
Dec 4th, 2023

Well at one time this place was top notch, but my recent visit was the worst the branch manager is a waiste of time wont call you back he hides behind Corp, so i my took truck in for a code took two days for them to give me a answer to tell me the part was 50 to 60 days on back order and the part was $9250 i find the part for $4038 i pay $200 shipping to find out the part number they gave me was not for my truck i then pay $200 to ship it back , i take the truck to my mechanic who found the real problem which was Fascia Soot on the DPF truck pass two regeneration with amazing results & numbers, for 3 days calling Cummins and Corp for them to tell me its not there problem they received the wrong part number from Kenworth and the mechanic said this was what was wrong but they didn't take anything apart but they lied and told me they had to remove the system to get the part number off of it but yet they didn't, was given wrong info From Gerry & Kevin and there pissed because i called my bank and disputed the charge when you make a mistake Cummins own it and take care of your customers oh yea it was $1400 for my Mechanic to troubleshoot and fix my truck not $13,000 Cummins wanted to charge.
Mar 9th, 2024