Avondale Nissan Service Department

I am writing to express my dissatisfaction with the services provided by Avondale Nissan for the repair of my vehicle. Following the service on my engine, Kyle recommended that I bring the car in for oil changes every 3,000 miles or acquire a sludge kit for the sludge they had found in the engine. He also mentioned that oil changes every 3,000 miles should suffice. Unfortunately, three days after servicing, my car suddenly lost acceleration while I was driving with my son, and we were stranded on a freeway bridge. After towing the car back to Avondale Nissan, I was informed that they could not cover my engine under warranty. They claimed that they had no record of oil changes between 13,000 and 32,000 miles. I explained to them that I had invoices in my car that should confirm the oil changes, however, they went through my personal property without permission and made photocopies but found nothing. A week later, I contacted them for an update on my car's status, but they only informed me that I needed a new engine. When I inquired if they had examined the car or investigated the cause of the breakdown, they said they had not, and the car had been sitting there for over a week. I then requested that they inform me of what part of the engine needed repairing, but they refused, stating that they are in the business of fixing cars, not breaking them down. They offered me an exorbitant quote for a new engine and labor. When I asked if they could check to see if anything else needed replacing besides the engine so that I could make an informed decision, they said that the car keeps stalling and needs a new battery. They informed me that the new battery would be covered by Nissan's warranty. I requested clarification on what that meant and how it affected my current battery. After going back and forth, they agreed to have Nissan cover the battery replacement when I get the engine replaced. I explained that I was researching other engines on my own and would like to take advantage of the battery replacement, but the customer service representative has refused to communicate since. At this point, my car has been sitting there for over a month. I have reported the engine repair issue to the Better Business Bureau, and my legal counsel is preparing a demand letter for the battery replacement. This experience has been unacceptable.
Feb 9th, 2024

Dec 12th, 2023

Nov 22nd, 2023

Blair said my car is almost ready this Thursday or Friday after waiting a week its a very expensive fix after doing a full diagnostic on my car his Infiniti technician found the problem for my service engine light.
Oct 13th, 2023

Oct 7th, 2023