Trail Transmission

Even though we mutually agreed I would have a better outcome taking my truck elsewhere, the people at Trail, were pleasant, helpful, and understanding
Apr 11th, 2024

Fantastic folks. Just put a new transmission in my 1500. Great price, great customer service.
Apr 9th, 2024

Excellent experience. Did what they said they would do on time and at the price they quoted me.
Apr 5th, 2024

My 2001 Silverado transmission went out when I was near Gold Canyon AZ. I searched local area shops and Trail transmission was one of the closest ones and they had excellent reviews, so I had my truck towed there. They had the transmission rebuilt within 3 days. They tried to upsell me on motor mounts since they were damaged. I said no, they ended up replacing the mounts and changing me anyway. I could have contested this but I didn't. I paid over the phone. The motor mounts ended up costing about $350 extra. When I picked up the truck I noticed my low coolant light was on. I figured it was possible they accidentally did something since the radiator has both coolant and transmission fluid. This radiator was actually only 2 months old and luckily under warranty. So I ended up replacing that on my own time and just chalked it up as the cost of business. About 3 weeks after the rebuild, my truck was leaking a significant amount of transmission fluid. Knowing the truck was under warranty I called Trail transmission and had them fix the issue. They had the issue fixed by the next day. But the downside is I live 35 minutes away. So this caused me to have to drive over two hours in trips to have this fixed. Its been about 39k miles since the rebuild. I've noticed some things I'm not crazy about such as the 1-2 shift. But it's out of warranty now so I'm stuck with it. The other day I decided to do a fluid and filter exchange. Trail is the only shop who has worked on this truck and I was discouraged to find the drain plug for the transmission pan was stripped and torqued way too tight. Not a big deal, but I had to order a new plug and use my rounded bolt remover. After the plug arrived I went to drain the fluid. I noticed the T40 torx bolt which holds the shift cable on was also over torqued. I've owned this truck since 2006 and I've had none of these issues prior to Trail touching the vehicle. So to get the pan off properly I had to remove the exhaust and that was much more work than I had anticipated. I called Trail about this but since warranty is up what's the point.
Mar 29th, 2024

My experience with this transmission shop is not good. They want to charge me $750 to change my transmission fluid and filter in a Dodge Ram truck. So I do not recommend this transmission shop to anyone if you still want to have money in your bank. Because they've got their hands in every one's pocket. Like everybody else trying to get rich off.One or two customers good luck if you do deal with them The owner would. N't have you think that the park costs $400. The very next day I found a shop to do the whole job for me for $400. Installation oil, everything included so your prices are ridiculous. Don't lie to the people be up. front and honest about your business. And you don't give veterans discounts which is absurd after what we did. So you could have a thriving business here in the United States and still speak english. So I'm gonna bad mouth.You much as I can to as many people as I can mainly for that reason.Alobviously you do not appreciate what veterans done for you and your family !!!!!!!!! I will do everything in my power to make sure people that I know and know me. Believe me when I tell you this is a bad trail transmission shop.
Mar 29th, 2024