MidFirst Bank

We have been a customer with Mid First for many years, always been impressed with their personal service, professionalism and friendliness. We have interacted with all their managers, presently Ms. Nikolina Visnjic-Silva is new manager, can't say enough about her professional  positive and people-friendly attitude! Thank you Nikolina for your management style!
Jan 3rd, 2023

Worst bank ever. So glad to close this account.in response to their response their 1800 numbers are full of customer reps that do not know anything at all. Their staff is rude at the anthem location and entitled. They do not even allow you to pull your own money out. The manager laughed and said not in HER bank. Wasnt aware she owned all of midfirst. Worst excuse for a bank. Again so glad this account was closed.
Aug 14th, 2022

May 6th, 2022

Think twice if you're a business owner!!! Thought it would be appropriate after being a customer of 6 years to revise my 5 star review. I have 5 business accounts and 4 personal accounts. 5 business credit cards and a boat loan. I process $2m + through my accounts. I have never been late one 1 credit card payment or loan payment. I recently received a phone call from the branch manager Ashley asking what do I do with the cash I take out. I was asked how many clients I have, I was asked why for the last year I cash certain checks and deposit others. I said... it's none of the banks business what I do with my cash...but I answered her questions nonetheless because she pretents like it's no big deal and it's just a normal line of questioning. Aside from supporting family members financially, I have a $1m+ remodeling project going on and need cash for trades and labor. I also support several charities. Some I give cash to and some I do checks. Again... nothing out of the ordinary and always consistent with the cashed checks. 3 days later I get a notice that all my accounts and credit cards are set to cancel 4 days later after Ashley lied about me having a month. My CPA called corporate who said "perhaps a incompetent teller raised concern" Out of desperation and a hope to not have to relocate to a new bank and redo 5 sets of quickbooks, change all my auto drafts, change payroll etc I ended up talking with a regional manager called Rebecca. At first she tried to stall that she knew nothing about anything but after I pushed to speak to her supervisor Jonathan...she admitted that I fact she is very familiar with my case. She said. She said I can't reach anyone higher than her and also mentioned that Jonathan would be contacting me. (Never did) "I am a unique customer with unusual banking practices" she admitted I was not doing anything illegal by taking cash out or doing anything wrong. She said a decision was made that they do not want me as a customer any longer because I don't fit their risk profile. They say... it's just business. Don't be fooled. If you're a good little sheep who gets your w2 check from your employer through direct deposit...it's a great bank. If you're a business and GOD forbid you need cash... don't even think about it. Shame on midfirst for the way they treat their customers. I have recommended endless customers and personally responsible for recommending midfirst to obtain millions in ppp loans etc. This bank won't have your back when you need them and they will feed you to the wolves.
Nov 2nd, 2021

I went into this bank to open a business account. Ben had me sign for the account and said he would call me back at the end of the day. He never called. I tried several times over several days to get information on what was going on. I never received any return calls or any help from anyone.After a week I called them and told them to cancel. It looks like customer service is not their priority. It seems like they could care less.
Jul 8th, 2021