Visit your Wasilla Pet Store located at 1801 East Palmer for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.
I use the grooming service to keep up on my dogs nails. They do a great job, fast! By the time I pay, they are done!!! My dog is happy with their work.
Business Response on GoogleApr 10th, 2024
Hi Kristie. We're thrilled to hear you had a positive experience with our grooming staff! Providing top-notch care for your pets is our priority, and we appreciate your kind words. Thanks for trusting us with your furry friend's grooming needs!
Jenna Weisz on Google
It is always neat and easier to navigate. They do have trouble with their inventory, but they usually have what I need.
Business Response on GoogleApr 7th, 2024
Hi Jenna. We're grateful for your rating and for the opportunity to serve you. Thank you for sharing it with us and the community!
Rhianna Kellar on Google
This place NEVER has anything in stock and to see the condition the animals are kept in a straight up fowl. Hamsters kept in tiny cubes with no wheels and feces everywhere. That does not happen over night. Every single enclosure has feces and looked like it hadn't been cleaned in days. Multiple dead fish in there tanks. I could keep going.. The fact that they think this is acceptable really tells me they have no regard for these animals. Disturbing.
Business Response on GoogleMar 22nd, 2024
Hi Rhianna. We take the well-being of our animals seriously and are investigating this matter. Thank you for bringing this to our attention.
malissa cole on Google
Filthy. Just absolutely filthy. Worst Petco I have ever been in. It is hard to breathe due to the overpowering smell of animal urine. All of the products on the shelves are a compete mess and covered in a thick layer of dust. This place definitely needs new management. What a shame. It has been in bad shape for several years and keeps getting worse.
Business Response on GoogleMar 21st, 2024
Hi Malissa. We apologize for the negative experience you had at our store. Our goal is to deliver outstanding service and create a positive experience for our customers and their pets, and we regret that we fell short of your expectations. We appreciate your feedback and will share your review with our team. Thank you!
D. K. (CodeBreaker) on Google
The store barely has any stock on the shelves and the store is severely understaffed. They change their hours very frequently, but do not update their Google page. There's been a half dozen times that I've gone to the store during operating hours and the door is locked with a sign taped to the door indicating that they're closing 2-3 hours earlier than indicated online. I only shop there because it's the only pet store that can get crickets somewhat consistently. Don't expect to find anything you're looking for when you go, and they may be already closed, so I would recommend just calling to see if they have what you need - if they actually answer their phone. I just tried contacting customer service and after 2 minutes of ringing the line just goes silent, but remains connected. There doesn't even seem to be voicemail set up for the store. They're open right now, but after calling three times I haven't spoken to anyone and I can't leave a message.
Business Response on GoogleMar 17th, 2024
Hi there. We're sorry to hear you had such a negative experience at our store. Our goal is always to provide excellent service and a great experience, so we’re disappointed that we didn’t meet your expectations. We will share your review with our team, so we can improve our service in the future.
