Monarch Jewels

If I could give ZERO stars, I would. Do NOT buy from this place. They are a SCAM!!! I bought the Omega necklace that several other people also bought... AND IT BROKE IN LESS THAN 24 HOURS! I called them and they said to email them the information... I emailed them MULTIPLE times and they have failed to respond to any of my emails. They are complete FRAUD!! (And by the way, the jewelry I bought was NOT cheap... so should NOT have broke in less than 24 hours!!)
Feb 16th, 2024

The owners scam cruisers with credit card fraud. Beware!
Jan 21st, 2024

Sold me gold plated after I distinctly asked if it was solid. It was the Omega necklace that several other people also bought...see below... Norwegian Cruise Line allowed this company on the ship but has refused any help with the situation. Btw, they do not respond to the bogus email they keep telling people they will resolve their issues if you contact them that way Total fraud!
Dec 22nd, 2023

Purchased a very expensive diamond ring when my husband and I visited Alaska. 2 diamonds fell out within 2 weeks * Contacted Monarch and they said they would take care of it. Send me a package to repair. I have never received the shipping package. I want full refund. Now nobody will even respond to my emails and nobody answers the phone. Next step Better Business Bureau? Any advice? Terrible service!
Oct 15th, 2023

I bought a pendant, chain and earrings here. Upon getting back on the cruise ship, I had some regret. I called, and they told me to go into their store in Ketchikan when our ship stopped there to return one of the pieces. After waiting for 20 minutes for 2 different associates to go to the back office staff, I was told I would need to email the email listed on the website and receipt in order to get approval for returning the pendant I bought. After multiple attempts because my email was sent to spam, I received the news that I could exchange. Chris Kinney, who was great with communication, took a couple videos of two bracelets I was interested in. I chose the flexible bangle 2 carat. I paid additional money on top of what I already paid for the pendant. I received the bracelet yesterday, and decided to take it to my local big jeweler Genesis Diamonds, as well as another here to have the bracelet and earrings looked at. They informed me they carry the exact same bracelet and the exact earrings that I bought at Monarch. EXACT BRAND! I feel unbelievably taken advantage of! The exact bracelet was more than half off the price Monarch sold it to me. The earrings were also more than half as much less!! What's even worse....they responded to my email trying to address this with "it's impossible that Genesis could be offering the bracelet for less than half of what they sold it to me." SO.....Norwegian Cruise line informed me they ARE NOT one of their preferred partners after contacting them. I HAVE THE APPRAISALS FROM 2 local jewelers showing that I was ripped off!!! Think twice about buying here. They have a no return policy and unless you are buying a piece of gold that is from right there in Alaska I guarantee youre being taken advantage of. I think its also very sad that the some of cruise lines are endorsing this company when they have no BBB accreditation!
Oct 26th, 2023