Nuvision Credit Union

Marcos, we strive to provide the highest levels of customer service to our members. That's why it’s nice to hear you had such a great experience with Shana. We’ll be sure to let her know. Thank you for the 5 Star Review and for being part of the Nuvision family!

We are very sorry if you had an unpleasant experience conducting your banking with us. We would like to follow up with you, please contact us at [email protected]. We hope to hear from you soon.

Rebekah - We are sorry to hear of your issues with Nuvision. We have, indeed, reduced branch hours after a careful review of our branch usage – we’ve found the branches needed a reorganization of operating hours as we had greatly reduced business in the times we cut back at the branches. It’s important that we pay close attention to our operational costs; as a member-owned financial institution, we want to provide the most effective service for the cost.We have done a lot of work to increase our presence through non-branch channels to build more secure, 24/7 account access for members: ATMs and Live Teller Connect machines (deposits, withdrawals and other transactions), online and mobile banking (payments, transfers and many other transactions), and our Call Center (all transactions you can conduct at a branch, other than a physical withdrawal or deposit). The Call Center, at 800-444-6327 is open extended hours for your convenience…from 7:00 a.m. to 6:00 p.m. (Pacific time) Monday through Friday, and from 9:00 a.m. to 1:00 p.m. (Pacific) on Saturday.We would certainly like to hear of any issues you have with mistakes made in transactions; with your help/input, we can develop better training of the front-line staff to reduce these errors. Please contact our Call Center with any specific details so we can work on improving our transactional process. We want to retain your business, and that of our other members – please let us know what we can do to improve our level of service.

A.G., We are constantly striving to provide better service to our members and will share your feedback with our team. If you would like us to follow up with you, please contact us at [email protected]. Thank you for being part of the Nuvision family.