Yukon Eyecare Professionals

Thank you Susan for such a great review! We are so glad you had a great experience here at Yukon Eyecare!

Thank you Steven for your great review!

Thanks Raymond for your review! We are so glad you had a great experience and highly recommend us!

Dear Daniel,Thank you for taking the time to share your experience regarding your recent visit to Yukon Eye with your wife. We truly appreciate your feedback as it helps us to continuously improve our services and better meet the needs of our patients.Firstly, I want to address your concern regarding the use of our trained medical assistants during the preliminary examinations. It is a common practice in our industry for medical assistants to perform initial screenings and tests. This approach allows our doctors to review the results thoroughly and ensure a more focused and effective consultation when they see you. However, we understand that the personal touch of a healthcare provider is irreplaceable, and we are sorry if this aspect of our service did not meet your expectations.Regarding the communication during your visit, we sincerely apologize if the medical terms were not clearly explained. Our goal is always to ensure that our patients and their companions leave our office with a clear understanding of the diagnosis and recommended treatments. We will reinforce with our team the importance of communicating more effectively and ensuring that our explanations are both comprehensive and easy to understand.We also regret that you felt a sales pressure during your appointment. It is never our intention to make our patients feel obliged to purchase products. Our recommendations for over-the-counter products are meant to enhance patient care and offer convenience, but we certainly understand the importance of making sure our patients feel they have choices that are not limited to our suggestions.We are also very concerned to hear about the unexpected costs incurred during your visit. It is our policy to provide all patients with transparent information regarding any potential costs that are not covered by insurance, especially for specialized imaging like optos and meibography, which we believe offer superior medical benefits. It appears we fell short in this instance, and for that, we sincerely apologize. As a gesture of our commitment to trust and transparency, we have issued a refund for the unexpected co-pay costs associated with these images.We value your feedback and would like to invite you and your wife back to our clinic to discuss your concerns in person and to show you the high standard of care we strive to provide. We are committed to making things right and hope to have another opportunity to meet your eye care needs.Thank you once again for your candid feedback. We look forward to the opportunity to serve you better in the future.Warm regards,Yukon Eye Care Team