Microcom

BC79 _{on Google}

Sep 16th, 2023

Installed my dish September 8th, I paid for the international dish, technician didn't bring it with him, said they would bring it the next week, no word from them, have called 3 times, left 3 messages, no response. I got a bill for international channels even with it not hooked up, not happy at all with the service provided!

Lynne Goldbach _{on Google}

Jun 19th, 2023

The technician, Jason, who showed up for our service took the time to answer all of our questions. He did an outstanding job. It's a shame that Dish call center doesn't comprehend that Alaska doesn't get all of the same transponders as the lower 48. Thanks Jason!

Danelle Mills _{on Google}

Apr 20th, 2023

Could not communicate well. They did not understand me. Nor I them! Had to move t.v. cabinet. Up down off the floor! Plug unplug junk! Tech came out, showed me what to do snap of the fingers!!! Give me old direc t.v. owners!!

Bradley Williams _{on Google}

Sep 10th, 2021

Purchased a dish for a person out in Beaver Alaska On August 23rd, asked to chat about technical specs and to establish a working relationship with this company. No call back or e-mail. Their salesman Dan isn't proactive, asked for a Pole and shipping to be taken off the quote ( was told this is a package deal. ) I've had to poke and prod Dan for updates. " I didn't invent this wheel I just get paid to turn the gears the way I'm told to, this is the way our process works." It's been over 3 weeks and I still don't have an install date.
I'm not asking for special treatment, I'm asking for it to get scheduled and get installed. When all is said and done I've spent more than 5k on trying to get a dish installed out in Beaver.

C Johnston _{on Google}

Feb 21st, 2024

Absolutely subterranean lousy service. Told salesman (as in cartoon show used car salesman), Rob, that I dont understand tech so to save the sale he said hed do the hook up. He had no idea what he was doing, messed up entering my email & everything so when the first worthless whatever (modem?) unit didnt work, it took hours and hours of phone time to get additional lousy service from the 800 number people. Back and forth with shipping modems. $$ Back and forth requesting and not getting local help. $$ Meanwhile, charged for service use of which there was none. $$ Promises, failure to follow through. Unanswered calls as many reviews attest. Whole thing cost me about $500 for n-o-T-h-I-n-g. I dont know anyone who is happy with so-called Direct. Boo and shame. They dont deserve even one star.