Matson

SFC Mahalia Baynard _{on Google}

Feb 25th, 2024

We used Alaska Car Transport & picked up from Matson. The warm, welcoming, positive atmosphere at the Matson office was just Awesome. Truck arrived really early with everything intact. This piece of the move went through with no issues.

Barry Yancosek _{on Google}

Aug 15th, 2023

We used Alaska Car Transport who in turn used Matson. I don't know which one booked the pick-up from Frederick, MD and arranged the shipment to Alaska..
Anyway, booking was easy and they were upfront that the pick up date was just an estimate, but they'll try to get it on, or close, to the desired date of pick up. Our actual pick up date was 2 days after the contracted date which was OK because of the info given to us from the start. We paid additional money to ship about 125 lbs of "stuff" in the trunk. The company that picked up the car said he wouldn't take it with the extra weight, but after showing him the contract that we already paid for the additional weight he let it go. Though he did say the folks at the Port would just throw the stuff away..... they didn't.
Our vehicle, and the extra stuff in the trunk, arrived undamaged to the port of Alaska a few days earlier that anticipated!
Overall the experience was stressful, but Alaska Car Transport did a great job in explaining the process and keeping us informed via email of the progress along the way. I have no complaints.

Nichole Sandahl _{on Google}

Apr 12th, 2023

Shipped my new car up from lower 48 with them and they were super nice quick and easy to deal with on both ends if I need shipping again, I know who I want to deal with. Thank you!

Troy Bloxom _{on Google}

Feb 8th, 2023

Easy shipping

Dylan Callier _{on Google}

May 16th, 2023

Was thankful to find Matson to ship my car up during February. My car arrived in anchorage without a scratch and the process was relatively simple without hiccups. I had pre-paid for the shipping service from Seattle to Anchorage, when picking up my car, I was under the impression that I would owe an additional amount for the items inside (weight), however when I arrived 2 individuals at the front desk affirmed that I was good to go.
Fast forward 3 months later and I get a call from Matson stating that I indeed do still owe an additional amount. I paid the amount that same day and was not charged interest as confirmed with the representative. However, 10 days later I noticed a $1200 charge on my card from Matson in addition to the amount that I owed. I contacted the rep, at first they were unable to find the charge and then confirmed that this would be corrected. It has now been 1 month and the charge remains on my card despite multiple attempts (3 emails and a fourth today) to resolve this with Matson. My patience has run out for this situation and for the unorganized nature of the billing process.