JCPenney Portraits

Better training for employees and fill in team players is recommended.
Mar 29th, 2024

It's been a few weeks ago since we took our family pictures here. The pictures were very disappointing. I received about 18 pictures in comparison to the last time where I received over 30 pictures. I got to choose my favorite pictures last time and this time I did not. So I called the one who took the photos and she said that it is a policy that they put the set together for customers. Which doesn't make sense because as a customer you should be able to choose your favorite pictures. Then she said that she would go over the policy with me and give me a call back in which she didn't. Considering the high price and how special the occasion is there is a lot that needs to be worked on and improved.
Mar 13th, 2024

Really frustrating! I had day of pictures scheduled - 2 of us flying in from out of town and they were backed up three hours because of being understaffed. So we re scheduled and went back on another day - had a fun experience and order the biggest package to give as CHRISTMAS gifts to family. It's March and half of our order has still not been received. I have talked to their corporate office and was told to call UPS because the package was missing . UPS said call the shipper to have them start a claim. I contacted Shutterfly and finally the store its self. After a couple conversations with the manager I felt confident it was being resolved - in February. Week later and I never heard back . Still no resolve - photos taken Dec 21 - it's March 12 and still nothing !
Mar 8th, 2024

Took my family in to get photos mid December and the photographer was unexperienced and the place smelled like body odor. She did not try to coordinate anyone. I was the one doing all the coordinating and ended up with no family photos. So disappointed and do not recommend taking family pictures here at all. I use to love this place, but will not be going back anytime soon!
Mar 16th, 2023

Went to get my daughters senior picture taken, I didn't know if we were supposed to get an actual print or digital prints and the photographer didn't seem to know either. I wouldnt even call this kid a aphotographer. We didnt get all the pictures I asked for, he gave us the wrong ones, and the quality of the pictures wasn't that great. And the price was a complete rip off. Still waiting on a response, I left a message.
Oct 4th, 2022