Advanced Hand & Orthopedics

Beware of this place. The therapists are good but the billing practices in our experience were borderline criminal. Especially if this provider is not in your insurer's network, make sure to get the total cost for treatments UP FRONT and in writing. Record any relevant verbal conversations. We were emphatically reassured by an employee of this company at intake - twice - that our insurance would be billed at an amount consistent with an in-network provider rate such that after co-pay and our deductible was met, insurance would cover the rest. NOT. And not once in the ensuing eight weeks of treatment were we ever updated with the truth, that the insurance company was not reimbursing what this place charged for the treatments. Over six months later - Surprise! - you owe us $1000.00. Forget appealing. The owner will blame it on you for not keeping track of the billing disparity, not own the fact HIS employee misled you, and threaten to send the bill to collections if you don't pay. Caveat Emptor.
Dec 7th, 2023

After losing my three left fingers (index, middle and ring) after a personal accident, Ive been more than pleased with the team at Advanced Hand and Orthopedics for my therapy recovery. From their front staff to my assigned OT, they are so welcoming and comforting with their assistance on healing and rebuilding my strength post event.
Nov 24th, 2023

I am very disappointed in this place. Do not get me wrong, their PTs are great, but the people who run this place and the financial team are not. I had a bill with this place that I was paying on. However, after a couple months they called me to tell me that they had not received payments. They then send my bill to collections without letting me know. It was a surprise to me that my bill was not getting paid. If they only took all major credit cards this likely would not have happened. In addition, I asked for the head person to call so that I could discuss the fact that they send my bill to collections without telling me and they never did. Stay away from this place if you can. This was just the cream on top of a horrible experience I had with my wrist surgery.
Jul 30th, 2023

I chose to go to this office for my OT, I could have gone to my orthopedics office. I felt that the care that I received from Lorrie was good. I then placed a call to the office to ask about a bill that I received for treatment. I was transferred to Lorraine. I found her to be be very rude. One interaction like this has changed my opinion regarding ever returning to this office again.
Aug 7th, 2022

I've had a great experience at Advanced Hand & Orthopedics. They really know their stuff and helped me so much with my hand injury. I worked with Laurie & Leila and they were both fantastic. They provided me with everything I needed to make a full recovery. Super caring, knowledgeable & professional. The entire staff is very pleasant and welcoming. Thank you Advanced Hand & Orthopedics!
Jul 29th, 2022