Serrano's Mexican Grill

As always we left smiling! Hailey takes such good care of us! She remembers our order everytime & is always smiling. Dine in or take out, we know Hailees got us.
Apr 9th, 2024

Lied to. The food is fantastic in my opinion. Our hostess took my order for the Cubano, and I was brought a torta by a different waitress. I clarified since she said "torta" and I asked what protein was on it, as it was clearly shredded. She confirmed as much and asked if I wanted to swap it. Forgiving her, since she did not take our order, I said no since I'd had the torta before and I know the food's great. It was unfortunately shortly after the waitress had left that the hostess returned. I hadn't touched the food yet, so when she asked if everything came out okay, I said "Sure, except (gesturing to the waitress) she said this was a torta?", and I expected that, since she asked if everything came out okay, she was hoping I'd noticed and she could take care of what she knew she'd mixed up. Instead, she insisted it was a Cubano and threw the other waitress under the bus as being "young" and "new". I was blown away that our hostess would take such an opportunity where all that was needed was an admission (not even an apology) and a swap and instead chose to demonstrate her character by needlessly speaking ill of the waitress who was willing to take care of the hostess' mistake. The sandwiches are very different, avocado vs jalapeno cheese being one of the more noticeable; but unfortunately for the hostess, I only pick chorizo regardless of which sandwich I order and can therefore very plainly distinguish between roughly ground and shredded meat. Lost my appetite fairly quickly thereafter and we left before the two next to us who'd been having their entree when we came in. The atmosphere was noisy, but mostly due to another party (although the table finishes are chipping and the music is rather booming). I will absolutely still return in future for the Cubano.
Apr 9th, 2024

Food is good but theyve really gone overboard with price gouging. Ive been a loyal customer since 2010 when they were still new and on 36th Ave. $8 for chips and salsa on their new menu. I wont do it. The rest of the food and drink is expensive and the chips and salsa should be free like every other Mexican place. Oh yeah, $10 margaritas and its a tiny mason jar. It used to be a hidden gem and a great value but unfortunately their ego got too big and so did their menu prices. It was fun while it lasted guys.
Apr 7th, 2024

Apr 3rd, 2024

Excellent customer service, and the food was great.
Apr 2nd, 2024