Donna R. Jones, MD

May 6th, 2022

Been waiting on the phone for over an hour. At one point it sounded like someone may have picked up the phone but then placed it on hold again. Their please wait recording is extremely annoying and repeats too frequently.
May 5th, 2022

I have been calling providence family medicine for 3 days now the entire time it was only prerecorded prompts No one still has picked the phone up or called back they are terrible especially during this pandemic
Apr 25th, 2022

Im never one to complain ever or leave bad reviews and Ive been seen here for years and have been taking my kids here too until that one sweet day. My 8th child of 9 was seen here for a check up with a doctor that I was seeing throughout my pregnancies with her. I want to just say that in my past, I have made a lot of wrong decisions and well, I was honest and straightforward with my doctors with whats happened to me and with what I went through. I made a complete 360 on my life and am proud to say that I have accomplished so much and am redeemed and recovered! I shared all of this information, entrusting it to my team and what do I get? I miss one appointment for my daughter due to a family emergency and my doctor, at the time, had the nerve to report me to Office of Children and Family Services! Never have I ever felt so judged and misunderstood in my life! I tried to call for appointments to see this specific doctor again to confront her about this but, I was asked to be seen by another every time. I will never be going here ever again and have made sure that my extended families here in Anchorage dont either. Sorry, but not sorry. The staff were always just amazing to my family and I throughout the years until that one bad apple ruined it for us all. Im never one to complain ever or leave bad reviews and Ive been seen here for years and have been taking my kids here too until that one sweet day. My 8th child of 9 was seen here for a check up with a doctor that I was seeing More
Jun 4th, 2022

I had my pharmacy request refill from PFMC as per the clinic's policy. The clinic's wait time for refill is a reasonable 3 business days. It has now been 8 business days and no meds. My refill includes blood pressure medication which should never be suddenly and completely stopped! This is putting my health and perhaps my life in grave danger. I have been going to PFMC for more than 2 decades so I have seen the good and the bad sides of the clinic but I have never witnessed this degree of ineptness before. This is the third time in the past 2 years that I have not received med refills in a timely manner! Trying to contact them by phone is an exercise in futility as the last time I attempted this I hung up after 2 hours of waiting. The clinic"s app 'My Chart' is once again not allowing me to schedule a time to see my doctor. I would usually try to email the doc through My Chart but the last time I did that it took her 3 months to respond. The CMAs read the emails prior to sending them on to the doctor. I am now trying to outline a formal complaint that I will submit to the State of Alaska Department of Health and Social Services, Division of Health Care. This is difficult because my refill also contained medication vital to my mental health. I hope that by filing this complaint PFMC will be persuaded to correct the very serious problems they have concerning timely refills and other problems that are affecting their ability to be a viable clinic. I had my pharmacy request refill from PFMC as per the clinic's policy. The clinic's wait time for refill is a reasonable 3 business days. It has now been 8 business days and no meds. My refill includes blood pressure medication which should More
Apr 16th, 2022