Arctic Import Repair

I'm surprised at some of the negative experiences people have had with Arctic Import. I've been using them for over 15 years and they are consistently good. I find them to be upfront and honest and they do reliable work.
Apr 8th, 2024

It was $150 to diagnose our car- coming to pick up the car they said it is $240 since it took longer than expected. I was not informed of that prior to services and am very disappointed my issue is with communication and straightforward pricing as the dealerships pricing was $250 for diagnoses.
Jan 18th, 2024

I could not be more pleased with the work done on my Mini Cooper this week. The staff at AIR got a few things very right: 1. They scheduled me quickly 2. They performed the repair on time and exactly on budget with my quote which was in line with my research. . 3. They were responsive and kind when I called. The above is great work - what follows is excellence... 4. When I picked up the vehicle there was a minor issue, this isn't uncommon, Mini Coopers are tiny sewing machines the devil is absolutely in the details when it comes to these cars. - The staff immediately diagnosed the problem and told me it was safe to drive for the weekend so i would not be without the car (this was late on a Friday) 5. They then scheduled me on Monday and had the issue fixed at no charge by 12:30 pm on the same day. 6. Finally in auditing the transactions to the previous week their staff apparently discovered a charge that wasn't necessary - a charge I'd have never questioned - and called me to refund me the cost. I have a new import shop in Anchorage - if you're looking for one --- Look here.
Jan 22nd, 2024

Great customer service and a wonderful job
Nov 29th, 2023

Everyone was so nice and they took the time to explain anything I didnt understand and gave me quotes before anything was done. I definitely recommend! Im not sure if Ive ever had such a positive experience with a mechanic before. The girls up front are the best!
Nov 12th, 2023