Cottage of the Shoals

This place called me for an interview and the gentleman who called was very rude. Think I dodged a bullet here!!!
Apr 11th, 2024

I can't believe this place is open. Never in my life will anyone of my family go back to this place. My dad had to go there for rehab. First few days he was fine, towards the end. He didn't won't to do anything. Didn't eat,drink,was in diapers that wasn't changed when needed, they would come in and bring his tray of food and leave it knowing he couldn't help himself. The list goes on...even talked to some "people in charge" about the things i saw Lord only knows what else happen when i wasn't there. Placed him in another rehab/long term care. They examined him and found all kinds of problems. The big one was HE HAD A UTI and LIGHT STROKE! Before I left I asked the doctor or whatever she is to check him out, bc I thought he had a stroke. Just from the problems he was having. She told me that's how he is and basically he was old not going to get any better and die. Never in my LIFE will I ever use this place again nor recommend. They are under staff and need ppl there that love their job, not just to get a pay check. I gave them a 1 bc I had to, if I could give a -10 Definitely would! Do better or close down!
Mar 27th, 2024

We brought our 86 year mother to Cottage after a fall that fractured the large bone in her arm. She was weak and because of her fracture, the doctor wanted her arm I mobilized. She worn a sling so her arm would stay in position! She was in pain but talking to ups! We request a potty chair that day but didnt get it until Wednesday! By that time it was to late! Within a number of days , mama wasnt talking very much, she wasnt eating and had a terrible bottom! By the end of the week she wasnt eating, drinking or talking! All she was doing was sleeping! We told the nurse we wanted to take her to the hospital to be evaluated! The hospital couldnt believe the condition she was in! She had even had a mild heart attack and no one knew it! Helen Keller and NAMC were wonderful to her! She was in NAMC for 8 days, The doctor wanted her to go to rehab and she told him that her experience with rehab was terrible and wanted to go home with home health! Mama left NAMC Monday and with the help of home health and her 4 children, she is sitting up in a chair and going to the bathroom with very little help!! God bless HKH and NAMC for caring for our mama as we would!!-
Feb 29th, 2024

Nov 16th, 2023

Just quit my job there for 2 time. This place is absolutely horrible to work for or through the health care services group, Whose contracted there. To not only feed the residents but to help clean the building. I work for them both in dietary aide and as a floor tech as well. They tried to transfer me to another building because of a relationship I was having and was very discriminatory on that. Also if you are a jew or any type of christian believing or like myself belong two one of the Abraham religions. Best not to apply here for work. Furthermore Today's date is 12/01/2023 I was rehired as a floor tech, 11/27/2023. Not only for my certification in the field but because it was a different department and as I mentioned above according to health care services group couples can't date in the same department. Well the floor tech is part of house keeping. Yes, long story but we could work together again. I know how sweet. Well, I began my new job as a floor tech 01/27/2023 Yes I lasted 5 days. Because the nurses who work with Genesis lie and mistreat anyone whose not a director or has a fancy degree. I literally quit when my manager Amanda wouldn't stand up for me when them nurse's were lying on me about a wet floor sign. Yes, believe me i know that's how dumb they treat us. This place is absolutely horrible to work for. They mistreat thier residents as well. Horrible place to live or work. And the director david grimes is only person who cares about the place but even he thinks low of you and puts his nurses on pedestals. So there is literally no consequences when they don't keep the golden rule and respect people. Bottom line is don't work here and don't send your relatives here to live. Absolutely not.
Dec 2nd, 2023