Moe's Southwest Grill

I am in all transparency pissed to even have to be writing this review. I feel it is quite necessary to voice my concerns and complaints when it comes to the blatant disrespect, lack of hospitality and overall laziness of Employee Aiyanna Brown. When I think of Moe's I think of exceptional customer service and over the top hospitality. That is not what I received at all when I came in on yesterday April 3, 2024. Upon entering the restaurant, I was not greeted at all instead I got rude stares. After standing in line for quite some time the only thing she said was what can I get started for you in a rude tone. I then proceeded to follow up with my order which was as follows: 3 taco kits. 2 with beef and the last with white meat chicken. Before I finished stating what I wanted to order Aiyanna not only cut me off, but she over spoke to me while I was talking by saying "we don't take taco kit orders in person, there is a sign in the window that states that. We need time to make the order". Let me add that there were only 3 other customers in the restaurant at that time. I proceeded to tell her that I tried calling the store phone to place the order but no answer. I even called the exact number back and spoke with someone in catering who referred me back to the store. At this point I was very upset because not only was she rude, but she showed no empathy to a paying customer who was paying over 100.00 dollars for a very important event. I then stepped outside to contact the manager Darius who waisted no time to come to the store to address the situation. He let me know that I am able to make a large order in store. I then walked back into the store politely and advised a guy named Josh that I had spoken to the manager who said it was ok for me to place the order Josh was very polite and understanding of my frustration. He then proceeded to tell Aiyanna that the manager Darius said it was ok for me to make the order. She loudly responded in an unpleasant tone " well if he wants her to make the order he gonna have to come make it himself." Really is that how you talk to a paying customer. I ignored her statement because at this point, she was trying to make a scene and me personally, I don't need to be loud to get a point across. I walked down to the end of the register where there was another lady who name I did not get but I am certain you know your employees, so this is how she appeared: she had dreads and was heavy set, had a dark complexion and a manly demeanor. I asked her to ring me up so they can go ahead and prepare my order, before she had the chance to answer or respond to me Aiyanna rushed to the end of the register and told me that she was the shift lead and did not know how to ring up any taco kits. It was given she did not want to ring it up not she didn't know how. Once THE REAL MANAGER not the pretend "shift manager" arrived he immediately took my order and had his employees began to make my large order which by that time I was late for a very important event. I verified with the manager that she said she did not know how to ring up a taco kit which was confirmed that she blatantly lied to a paying customers face. Aiyanna either needs to get fired or she needs to be re-trained because she lacks customer service, accountability and overall empathy. You NEVER turn away a paying customer. I want to thank Josh for showing empathy and being kind when he saw my frustration and Darius for his resolution in a timely manner. Maybe Josh should be the manager because he treats customers way kinder then the "pretend shift manager Aiyanna"
Apr 4th, 2024

Apr 2nd, 2024

First time comming to Moe's and let's just say I will defianlty come back ! These guys deserve more then five stars ! We came in was greeted well , wynn and king were awsome ! They even went through the trouble of asking of there are any tree nut allergiens in any of the food for me and seemed really glad I asked ! I usually go to restraunts and they act smug about me asking but these guys where on top of it ! And the food was great ! Thank you guys for the good service !
Mar 13th, 2024

CUSTOMER SERVICE AT THIS LOCATION ( 2312 McFarland Blvd E, Tuscaloosa, AL 35404)IS AT AN ALL TIME LOW!!! WENT THERE TODAY AROUND 1 PM MY FIRST TIME ORDERING IN STORE, THE YOUNG LADY TAKING MY ORDER WAS EXTREMELY RUDE & VERY UNPLEASANT!! WILL NOT VISIT HERE AGAIN!!
Mar 9th, 2024

Mar 8th, 2024