Wells Fargo Bank

Holly A. Shanmugasundaram _{on Google}

Mar 18th, 2024

I joined this bank because my Husband originally banks here. Needless to say its been an adjustment getting used to their ways coming from a credit union. Its fine I can overlook all that because a bank will not be the same as a credit union, however; customer service should be good no matter where you go. This bank (branch) in Troy is LAUGHABLE. They only ever have one teller open for customers. They all act like zombies with no sense of urgency or care for their customers. What really drew the line for me is this morning Im just waiting for the bank to open so I can start my day and get a direct deposit slip I needed for work. This lady that works there parked in front of the door screams at me from her car that I must leave the parking lot because theyre trying to open the store. I have never in my life been told to leave a parking lot where I am a customer and I was not doing anything wrong to be assumed as someone that couldnt be trusted to wait in the parking lot for them to open. That drew the line for me. Who tells their customers to leave the parking lot and furthermore its not a big branch or area. These workers have to know most their customers. They have seen me many times and know Im a customer. Absolutely insane behavior because I had every right to seat there and wait! I will NEVER go into that parking lot again. I will drive to Montgomery branches before ever going back to this Troy branch where its clear they could care less about their customers!

janice nichols _{on Google}

Jun 3rd, 2022

I've been with Wells Fargo for many years. Best bank hands down. Highly recommend.

Rosie Smith _{on Google}

May 8th, 2022

Friendly tellers. Very nice atmosphere.

Shane Petty _{on Google}

Apr 27th, 2022

Never been inside. I always use the ATM outside. Sometimes you have to wait for someone else to finish, but not long

Tony Ogleclark _{on Google}

Apr 23rd, 2022

Terrible experience with customer service, difficulty even trying to open new accounts, and most recently holding deposits for extended periods of time with no notice causing bills to not clear. Lots of excuses, not acceptable