Red Roof Inn & Suites Scottsboro is located at 23518 John T Reid Pkwy in Scottsboro, Alabama 35768. Red Roof Inn & Suites Scottsboro can be contacted via phone at 256-574-6740 for pricing, hours and directions.
Contact Info
256-574-6740
Questions & Answers
Q What is the phone number for Red Roof Inn & Suites Scottsboro?
A The phone number for Red Roof Inn & Suites Scottsboro is: 256-574-6740.
Q Where is Red Roof Inn & Suites Scottsboro located?
A Red Roof Inn & Suites Scottsboro is located at 23518 John T Reid Pkwy, Scottsboro, AL 35768
Q What is the internet address for Red Roof Inn & Suites Scottsboro?
A The website (URL) for Red Roof Inn & Suites Scottsboro is: https://www.redroof.com/property/al/scottsboro/RRI496?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_RRI496
Q How is Red Roof Inn & Suites Scottsboro rated?
A Red Roof Inn & Suites Scottsboro has a 3.7 Star Rating from 438 reviewers.
The room was really clean we stayed for 2 nights 3 days and nobody was out asking for money no drug heads we enjoyed it alot.
Business Response on GoogleApr 3rd, 2024
Thank you for taking a moment to leave a review, Steven. The staff and I at the RED ROOF INN & SUITES SCOTTSBORO appreciate your 4/5 score following your stay. I am happy that our cleanliness provided you with an enjoyable experience. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Debra Brookhart on Google
The first night, our room was awful: stains on the bedspreads, the HEAVY table top wasnt attached to base and the whole thing collapsed when I leaned on it (I shudder to think what would happen if a child had been under it), the room smelled damp and of mildew, we awakened to dripping water from the ceiling (thus, the damp, mildew smell) and a wet suitcase. I have allergies and asthma, so this was a horrible combination. The staff was very nice and offered an apology and a different room the second night. The second room was better (at least the ceiling wasnt leaking and the table was usable). There were still issues, but I could breathe at least.
The property wasnt well kept - there were broken lights, fixtures, and furniture throughout. The room with the ice machine was not clean. The nicest area at the hotel was the main lobby.
Cant say Ill be choosing any Red Roof Inns in the future if this is the standard to expect.
Business Response on GoogleMar 25th, 2024
Hello Debra,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Scottsboro. It's great to hear that despite the concerns you had, you loved the customer service from our staff and the convenience of the location. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. In regards to the amenities you highlighted that need work done, I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
John Liszewski on Google
Very clean and great Staff
Business Response on GoogleMar 13th, 2024
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES SCOTTSBORO. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Root we are happy to read that a very clean stay and great staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
Suz White on Google
Absolutely filthy dirty room. Check the other review sites before you book. We found clothing (not ours) behind the bed, crud in every corner, sheets that reeked of cigerette smoke. The heater did not work, and when we finally got it to turn on, it set of the fire alarms. The hot breakfast (or lack there of) is a total joke.
There is no EXCUSE for this level of service and while the management will chime in below this post that they respect our comments - they are not doing anything to actually clean the property up.
Business Response on GoogleFeb 18th, 2024
Dear Suz,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES SCOTTSBORO. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the odor you encountered in the room and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
Patricia Hawkins on Google
Business Response on GoogleFeb 16th, 2024
Dear Patricia, We at the RED ROOF INN & SUITES SCOTTSBORO are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
