IHOP

My husband put our names in at 10:30 am on a Sunday morning. They were somewhat busy but not packed. We had a party of 8 so a bit larger. We were told 25 minutes at max. We ended up waiting for 45 minutes before we were sat, thats after they sat multiple people who came in after us, including a larger party than us. After we were sat our waitress (she was amazing) took our orders (at about 11:10). We then proceeded to wait an hour for our food to arrive and it still hadnt come. Brought it up to the manager and we were finally able to get our food, which wasnt all correct or hot. We will not be back to this location.
Apr 6th, 2024

The food and service was absolutely phenomenal
Apr 5th, 2024

Place is a joke. Waited 15 minutes to get our drinks. Multiple folks sat after us got their drinks and food before us. Maybe the waitress, but looking around there is no sense of urgency in the employees. Watched one waitress sweep under a table for 6 minutes, with one arm, as slow as humanly possible. A bus boy took ten minutes to clear a table, doing it as slowly as possible. Management is a joke. Employees are a joke. Never coming to this dump again.
Mar 26th, 2024

Very friendly and polite server :) Syriana was excellent!
Mar 25th, 2024

Me and my family came to IHOP in Prattville Saturday March 30 2024 thinking we will have a good experience when we arrived there though there seemed to be confusion among the staff and very little care for the customers waiting once arrived at our table which took 20 minutes of waiting I thought I should set a timer on my phone which I did I saw our waiter once and me and my family waited for over a hour before I got up and told my family lets leave I noticed several waiters on there phone and having little care at all to the customers not once in over a hour did my table get. Asked about a refill or anything as me and my family were about to leave the lady who walked to us to our table stated sir your food is done its been waiting in the window for your waiter to bring it I was confused to what I just heard and she begged us to sit back down so we did when we got our food it was cold and I noticed the order was incorrect at that point I was ready to go so I asked for bill and left this was the worst experience of dining in I have ever experienced I was embarrassed that this occurred and felt awful for my kids who experienced it something needs to be done there is no reason a family of only 4 should wait almost 2 hours from the moment they arrive to receive food that is cold and not even what they ordered. Shameful.
Mar 31st, 2024