Kinetic Credit Union

Apr 10th, 2024

Mar 29th, 2024

Only reason I gave them 2 stars is because their customer service skills were nice. Unfortunately due to no customer confidentiality at all I take away 3 stars. They ask you all info in the lobby around people and super quiet so everybody hears. They asked for my full social and my new security pin for my new card right there. No privacy what so ever!!
Mar 22nd, 2024

Question..What is the purpose of the employees in the lobby? I've been to Phenix City Alabama branch on several occasions and the employees are just sitting there, God forbid if one of them have to get up off their behinds. Meanwhile, at the branch in North Columbus, they are willing to help you as soon as you enter through the door. Not everyone wants to use the undisinfected PTM.
Oct 30th, 2023

I have an account here...usually use the automated tellers. Most services are automated. Any interaction with a human is quick. I do notice that none of the personnel is personable...and if I ever walk in and see someone smile, I would think I was in the wrong place. They have their laptops and beyond the necessary "May I help you" nothing. Anyway, they are efficient so that's something. Anything else not so much.
Aug 6th, 2023