Courtyard by Marriott Anniston Oxford

Avoid at all cost. Drove 3 1/2 hours. I had a reservation for 12-15 March at Courtyard Anniston Oxford Alabama. We had a group of 5 of us. 3 of us were informed we were moved to a hotel 13 minutes away. We are there for work. All traveling together. 4 in one vehicle. We were transferred to a non Marriott hotel in downtown Anniston. Totally unsat. Very inconvenient. Bad neighborhood. Terrible excuse of why we were moved. Promised points for our inconvenience but never got anything. Very disappointed in Marriott. Been a loyal customer for years. Will be looking at Hilton and Holiday Inn in the future. Noteworthy details: This hotel did us dirty. Moved us to an unsafe hotel because they were overbooked.
Mar 16th, 2024

Our stay started of a little bumpy with the room but the night manager bent over backwards to make everything right. Took a 1 star encounter to a 4 star. ended up pleased with our stay.
Feb 23rd, 2024

Clean rooms, amazing staff. They went above and beyond to make sure we enjoyed our stay. So much hospitality offered at the Oxford Courtyard!
Feb 18th, 2024

Feb 7th, 2024

I am not usually one to write reviews but my level of frustration justifies it. Due to the (in my opinion) better Marriott (Fairfield) being sold out, I had to move to the Courtyard. I arrived at the hotel at 11:20am. I was told there would be no rooms until check in time of 3pm. I asked if he could just let me know if one became available and I got another It wont be until 3 but okay. No worries. I ask if they can hold my bag while I go across the street for lunch. Nope. Not able to do that either. I did leave my bags in the lobby to get takeout. 3pm rolls around and rooms still arent ready. Theres about 13 people in the lobby now and I was the first one there for now almost 4 hours. At 3:15 they finally had all of the rooms suddenly ready at once to check people in. Instead of doing it of who was there first, people just started lining up. Im frustrated because I had been waiting for 4 hours for a room vs someone who arrived 20 minutes prior and got one first. This is not how this should be done and I am a bit irritated. We all got a Thank you for your patience.
Feb 19th, 2024