Shell

Don't stop at SHELL in Oxford, AL I-20 if you want premium gas. They only have two grades. Premium is not one of them. I didn't realize that until after I used my bank card and was charged for gas they don't have. You can't pay at the pump. I thought this particular pump was broken and went back in to let the cashier know I was changing pumps because I wanted premium. The cashier tells me they only sell the low and middle grades. I asked for a refund and was told it would take 24 hours to go back on my card. However, the money was out of my account when my card was swiped. I asked for a receipt and were given one showing the refund amount. I got back on the interstate and drove to SHELL in Douglasville, GA. Got the gas I needed. The following day I checked my account and "NO" refund. I called the telephone number listed on the receipt repeatedly. No one ever answered. Another number I call was disconnected and listed as Oxford, AL Shell came up as Huntsville, AL. In disbelief, looking over the receipt, the cashier refunded my money to the customer that was after me and gave me her receipt. I finally called SHELL'S corporate office. Talked with a representative there. It may take several weeks before this is resolved. THIS THANKSGIVING "2023" I'M THANKFUL I MADE IT TO MY DESTINATION SAFELY AND DIDN'T RUN OUT OF GAS
Nov 22nd, 2023

I would avoid this location until they do significant work on the infrastructure. A good few pumps were down; the one that I went to was very slow. Later, I found out the hard way that the mechanical parts to automatically stop filling up the tank weren't operable. Then, to top it off, the system froze, and I couldn't get to the receipt prompt. I'll give the attendant some credit for trying to reboot the system, but it seemed like the whole thing had crashed. Please get your hardware and systems fixed!
Nov 11th, 2023

Jun 15th, 2023

It was fine it was just dark and I was tired
May 19th, 2023

Mar 25th, 2022