T-Mobile

Zach was outstanding! After a very, very frustrating 3 days of trying to get my phone set up without a pin - because neither hubby or I recall being asked to set one up - Zach got both phones set up on the network. And added me as an authorized user. And set up a new pin. WITH THE BEST ENERGY AND ATTITUDE! Thanks so much, we look forward to saving lots of money on the veterans plan.
Mar 20th, 2024

Excellent
Nov 18th, 2023

The representative I encountered at this store her name is Destiny was very rude and inappropriate. Because of her lack of skills I will be switching my service and my number to AT&T. She said if I didnt like what she had to say I could find another cell provider, so thats exactly what Im doing. T-Mobile, you should be ashamed of yourselves letting an employee talk to a paying customer in that manner.
Oct 7th, 2023

Everyone is helpful and friendly. Would definitely recommend them to anyone. Helped us get our new phones ordered and installed. Friendly greeting upon arrive and just nice and knowledgeable folks.
Sep 26th, 2023

Although our experience at the store was great, where we bought new phones, we arrived back in Canada to find that we only have 5 gigs of data a month. I was previously with AT&T whose plan was exactly what they said it wasunlimited everything, even in Canada and they never change the speed on data. As a retired IT Director I do know what I asked T-Mobile. I said we need a plan that had unlimited high speed data in Canada where I live. I explained I had AT&T currently and that we had unlimited high speed data roaming in Canada at no extra cost. They said their Magenta plan included that. The salesperson, Marcel and his Manager, Mike both confirmed many times that this plan was identical to what I had. After many calls to T-Mobile, they said there was nothing they could do and that unfortunately we were misinformed. They also advised that the only possible recourse would be to return to the store and see if there was something they could do. Totally dissatisfied with this entire experience. I would just stay away from T-Mobile as it seems they are big on sales, but not customer satisfaction or the truth. Do not recommend.
Nov 7th, 2023