Hampton Inn & Suites Opelika - I-85 - Auburn Area

Karan Tidmore _{on Google}

Mar 15th, 2024

I do no like even giving a 1 star.. but here it is. My husband travels 4-5 days per week working. On his way home a couple weeks ago he called me late on Friday the 23rd to find him a room. They were traveling through Alabama and having trouble getting one because of an Auburn game. We usually book through Expedia, but since the rooms were booked everywhere I called instead. I finally got a single at the Hampton in Opelika, AL. I received no confirmation email.
The room was supposed to be $124.60, however they debited $384.06 from my checking. I thought some of it may be deposit and would fall off, however after a week it did not.
My husband called the General Manger, Mrs. Karon, she informed him that the price of $384.06 was correct. He said so yall are price gouging, she rudely told him that is the way the world works. He then told her that he stays at Hampton all the time but would start staying elsewhere. She then rudely told him " what's one person, we are booked solid for 2 weeks, one person is not going to hurt us".
I just placed a call to customer service about the situation and they also informed me we would not be getting a refund, as that was the price because of the special event. She would not confirm whether the GM would be reprimanded or not. As of this date I have had 4 people that were supposed to send me a confirmation/receipt email, I have yet to receive it. So from now on we will be taking our business elsewhere. We may be just one person, but Hampton will not receive any more of our business.

REBECCA MEISTER (ELLEN) _{on Google}

Feb 12th, 2024

(-)The pool was closed. The whole place could use a deep clean. Had lots of trouble with my key card. Couldn't find the fitness center, which may or may not have a "whirlpool or hot tub," until I got turned around trying to checkout, Breakfast offerings were meh & I didn't see any "go bags" to grab on the way out of the door.
(+)Mini-mart in lobby was a new plus to me. Pet friendly. Modern lobby. Felt safe & welcome, plenty of parking, movie channels included. Several choices for food and entertainment within a short walking distance - including an AMC theater.
Nearby activities: Several restaurants, including a wing place with Happy hour, fast food, & convenience store. Also a movie theater.