Applebee's Grill + Bar

I placed a group order online through the Applebees website for delivery and it was a disaster. My 8 oz steak meal was not delivered and another meal was not prepared correctly (Mac and cheese didnt have cheese on it. SMH) James, the manager, was absolutely no help. He told me the delivery driver mustve stolen my food. The delivery driver said they delivered what the restaurant gave them. At the end of it all I was left without a meal. Had I known that when you order through the Applebees website they use a 3rd party delivery (door dash) I could have made other arrangements to avoid this issue altogether. I wouldve liked my money back for the meals that were messed up since I had to order more food; instead, all I am left to do is write this review. SMH Please, if you are an organization, I strongly urge you to not eat here. James manages this place poorly and will not be any help if you encounter an issue.
Apr 8th, 2024

Apr 7th, 2024

I had been craving a steak all week! My wife and I placed a Togo order at the bar inside and was never asked what kind of salad dressing or sides with our meals. After getting home I noticed my steak was not prepared like I wanted, which was medium well and I did not want the sides that came with it. I wanted double fries. No dinner that night. I returned the meal with receipt the next day for a remake with sides I wanted. I cut the steak once down the middle in the restaurant and It seemed to be as I wanted it. When I got home and cut the steak up I found it was worse than the first one I just returned. It seems the cook is not checking the internal temperature (150-155 for medium well) since the steaks are cut very thick. I left a detailed message for the manager to call me back since I work 70 hours a week and after 3 days and no response all I could do was leave this review.
Mar 26th, 2024

Called this Apple Bees to place a to go order and the MANAGER that answered the phone said he didnt have anyone there to take my order but he standing right here not doing nothing while Im waiting on my food. I asked him why he couldnt take my order and he said he didnt have anyone to take it. Smh Ill never recommend this place to anyone. Satisfaction is the key to customer service and he didnt even take my order I had to order online like he said which meant I was driving headed there and had to pull over just to order online. This is lazy. #JAMESRABY
Mar 25th, 2024

Mar 23rd, 2024