Chipotle Mexican Grill
-
2560 Berryhill Rd
, Unit C
Montgomery, Alabama 36117 - (334) 450-2888
- Website
Hours
Chamber Rating
-
Kendra Johnson
My second experience with Chipotle left much to be desired, despite opting for online ordering and delivery. Unfortunately, my bowl was not prepared according to my specifications, containing ingredients I explicitly omitted. This oversight is particularly concerning as it poses risks for individuals with food allergies. Ensuring accurate food preparation is crucial to avoid disappointing experiences like mine and to retain customer loyalty. I urge the company to strengthen their employee training and adherence to instructions. Regardless of whether customers dine in-store or order online, the expectation remains that their food should meet their expectations, especially considering the price point.
Apr 7th, 2024 -
J
Apr 6th, 2024 -
Elvin Huseynov
I normally do not post negative reviews but yesterday was such a huge frustration that I decided to put everything in writing. Last night, I decided to grab dinner from Chipotle (East Chase, Montgomery) around 8:10 pm, expecting a quick service despite noticing a fairly long queue upon arrival. With 7-10 employees behind the counter, one would assume efficiency, but that was far from what I experienced. The line barely moved for the first 10-15 minutes, a result of an oversight in protein preparation; both steak and chicken were unavailable, causing noticeable frustration among customers. As the wait continued, the queue grew longer, and the staffs communication did little to ease the situation, informing us of further shortages including corn, among other items, despite it only being 8 pm with their doors open till late. Not only was the service slow, but the cleanliness of the premises was also the poorest Ive seen at any Chipotle, further diminishing the dining experience. When I finally received my order after a 30-minute wait, the steak was undercooked, having a chewy and rubber-like texture. Most of the employees seemed disengaged, spending more time conversing among themselves than attending to customers. This experience was a huge letdown for me as a loyal patron of the chain. The issues observed suggest a management problem at this location, with a clear lack of essential customer service skills. Its disheartening to witness such a decline in standards from a brand Ive always enjoyed.
Apr 5th, 2024 -
Jennifer Newton
Apr 1st, 2024 -
Andrea Roberts
Mar 31st, 2024
Contact Info
- (334) 450-2888
- (334) 277-9888
- [email protected]
- Website
Services
- Dot Com Search
- Online Orders
- Market Place Delivery
- Catering
- Catering Delivery
- Gift Cards
- Credit Cards
Questions & Answers
Q What is the phone number for Chipotle Mexican Grill?
A The phone number for Chipotle Mexican Grill is: (334) 450-2888.
Q Where is Chipotle Mexican Grill located?
A Chipotle Mexican Grill is located at 2560 Berryhill Rd, Unit C, Montgomery, Alabama 36117
Q What is the internet address for Chipotle Mexican Grill?
A The website (URL) for Chipotle Mexican Grill is: https://locations.chipotle.com/al/montgomery/2560-berryhill-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings
Q How big is Chipotle Mexican Grill?
A Chipotle Mexican Grill employs approximately 20+ people.
Q What days are Chipotle Mexican Grill open?
A Chipotle Mexican Grill is open:
Thursday: 10:45 AM - 11:00 PM
Friday: 10:45 AM - 11:00 PM
Saturday: 10:45 AM - 11:00 PM
Sunday: 10:45 AM - 11:00 PM
Monday: 10:45 AM - 11:00 PM
Tuesday: 10:45 AM - 11:00 PM
Wednesday: 10:45 AM - 11:00 PM
Q How is Chipotle Mexican Grill rated?
A Chipotle Mexican Grill has a 4.0 Star Rating from 741 reviewers.
Hours
-
Chipotle Mexican Grill
1821 Cherokee Ave SWCullman, Alabama 35055( 162 Reviews ) -
Chipotle Mexican Grill
5900 University Dr NWHuntsville, Alabama 35806
Suite D2( 1630 Reviews ) -
Chipotle Mexican Grill
4719 Highway 280Birmingham, Alabama 35242( 602 Reviews ) -
Chipotle Mexican Grill
3871 Airport BlvdMobile, Alabama 36608( 1059 Reviews ) -
Chipotle Mexican Grill
7765 Airport BlvdMobile, Alabama 36608
D100( 446 Reviews ) -
Chipotle Mexican Grill
1800 McFarland Blvd ETuscaloosa, Alabama 35404
Ste 608( 609 Reviews )
Ratings and Reviews
Chipotle Mexican Grill
Overall Rating
Overall Rating
( 741 Reviews )Kendra Johnson on Google
My second experience with Chipotle left much to be desired, despite opting for online ordering and delivery. Unfortunately, my bowl was not prepared according to my specifications, containing ingredients I explicitly omitted. This oversight is particularly concerning as it poses risks for individuals with food allergies.
Ensuring accurate food preparation is crucial to avoid disappointing experiences like mine and to retain customer loyalty. I urge the company to strengthen their employee training and adherence to instructions.
Regardless of whether customers dine in-store or order online, the expectation remains that their food should meet their expectations, especially considering the price point.
J on Google
Elvin Huseynov on Google
I normally do not post negative reviews but yesterday was such a huge frustration that I decided to put everything in writing. Last night, I decided to grab dinner from Chipotle (East Chase, Montgomery) around 8:10 pm, expecting a quick service despite noticing a fairly long queue upon arrival. With 7-10 employees behind the counter, one would assume efficiency, but that was far from what I experienced. The line barely moved for the first 10-15 minutes, a result of an oversight in protein preparation; both steak and chicken were unavailable, causing noticeable frustration among customers.
As the wait continued, the queue grew longer, and the staffs communication did little to ease the situation, informing us of further shortages including corn, among other items, despite it only being 8 pm with their doors open till late. Not only was the service slow, but the cleanliness of the premises was also the poorest Ive seen at any Chipotle, further diminishing the dining experience.
When I finally received my order after a 30-minute wait, the steak was undercooked, having a chewy and rubber-like texture. Most of the employees seemed disengaged, spending more time conversing among themselves than attending to customers.
This experience was a huge letdown for me as a loyal patron of the chain. The issues observed suggest a management problem at this location, with a clear lack of essential customer service skills. Its disheartening to witness such a decline in standards from a brand Ive always enjoyed.
Jennifer Newton on Google
Andrea Roberts on Google
Overall Rating
Overall Rating
( 741 Reviews )Write a Review
Mexican Restaurant Near Me in Montgomery, AL
Spartakus
Montgomery, AL 36117
(334) 676-3181 ( 273 Reviews )
El Mexicano
Montgomery, AL 36116
( 32 Reviews )
Playa Azul Mexican Grill
Montgomery, AL 36116
334-279-5300 ( 0 Reviews )
Acapulco's Mexican Restaurant
Montgomery, AL 36117
(334) 604-2106 ( 87 Reviews )
Carlito's Mexican Grill
Montgomery, AL 36117
334-593-7779 ( 88 Reviews )
Taco Mama - Montgomery
Montgomery, AL 36117
(334) 593-8298 ( 333 Reviews )
Locos Taqueria
Montgomery, AL 36117
334-676-2383 ( 377 Reviews )
La Marquesa Taqueria
Montgomery, AL 36116
(334) 593-7866 ( 46 Reviews )