Courtyard by Marriott Montgomery

This property is the absolute worst hotel Ive ever stayed in! Understand that I am a Marriott Titanium Member. That means I spend a minimum of 75 nights each year in Marriott. So I see a lot of hotels. First off, MY ROOM DOOR WOULD NOT LOCK! Thats right, my room would open up without a key. I didnt even realize it until I came back from dinner around 10 pm. The front desk clerk came up to look at it and walked into my room without knocking. She said she did this to verify it didnt lock. She should have knocked. She claimed that the hotel was booked and I couldnt have a different room. She advised me to place the swing lock to make sure I had no issues that night. Additionally, bathroom sink was completely clogged, bed was lumpy as h$&&, for some reason, they halfway painted the elevator door black with runny spray paint. A local resident was repairing his hooptie in the parking lot. And the sound of gunfire and sirens serenaded me throughout the night, coming from the less than desirable neighborhood surrounding the hotel. I was supposed to stay two nights but checked out the next morning. As I checked out, I spoke with the manager who apologized and offered to make it right with an abundance of points. After a week and multiple phone calls she gave me a meager 1500 points. This was an insult. A decent hotel is 30000 points a night. That seems like a reasonable amount. This hotel doesnt deserve the Marriott name. The employees and management arent worthy of working at the city dump and the franchise owner she lose their franchise. Unless you want the worst possible experience, stay somewhere else.
Apr 2nd, 2024

This place is a dump! Does not meet any Marriott standards . We checked in and the room was smelly , dirty and beat up. We canceled the reservation and got our money back...went to Springhill downtown....fantastic property....great location. Do yourself a favor and don't go to this Courtyard
Apr 1st, 2024

Very nice place. Rooms were well kept. Just surprised me that breakfast was only coffee. Either that or attendants were not friendly enough to direct us to where they served breakfast. Didn't find the breakfast smells you would find in a hotel of this class so it was extremely surprising and dissapointing.
Mar 30th, 2024

Mar 29th, 2024

Don't come to this hotel. I had to have service and a front desk associate to let me in my room everytime because for whatever reason the box didn't work on the door. They said the bistro isn't opened then said it was then said it wasn't, while I waited to speak with a rep. And this all happened while corporate is staying here? If you're understaffed pick up the slack so not push blane Also Mr. Drakkar AND Ms. Sharice deserves a raise. They were polite, walked me to my door, opened it anytime service wasn't around. If I was to comeback it'd only be because of them.
Mar 29th, 2024