Mackey Steven L MD

I'm giving 5 stars because the nurse was nice and so was the doctor. She took her time and asked questions and listened. When we walked in, there were 25 people in the waiting area. We signed in and filled out new patient info. Our appointment time was 12:15 pm. It is about 1:50 pm and we are still waiting!!! Asked the receptionist if she's done with my drivers license and insurance card, and she said no, not yet...... we finally got into room around 1:54pm. Met Doctor very nice shook my hand, very loved his response when I asked how he was doing as well. He said living good loving life! I'm going to have to start using that.
Mar 1st, 2024

The pros: very sweet and knowledgeable doctor. Answered any questions we had and treated our condition. Con: The waiting room was SO crowded, some people were standing. The wait time to be called back was over an hour.
Jan 26th, 2024

Dr. Mackey is an excellent Doctor who provides impeccable service. Never rushing in and out of the room and always providing quality care. I have been visiting Dr. Mackey for over 10 years and he is very knowledgeable and compassionate.
Nov 12th, 2023

Went to my appt 09/15 my insurance was to expire end of the month. I had my appt.& the office staff took my photo of my ins.card & said give the pharmacy 2 days they will mail it. I call back & the office Mgr said they needed a copy of my card I took a screen shot& sent it to her.they screwed around & cost me my prescription after 15 days then when my pharmacy wouldn't ship she called me saying I didn't have insurance I told her I had insurance when I came or I couldn't see the Dr.I filed a complaint with the medical board. Sorry a$$ office Mgr. My hands are now split open & very painful. I will never recommend that office to anyone.
Oct 12th, 2023

I have always loved Doctor Mackey, he's always kind and personable. He's helped me with past issues concerning my skin. I haven't been to his office in a while. My biggest issue was the receptionist and staff, once I checked in I was called to the window, I filled out forms for updated address and so forth. Now keep in mind they ask over the phone why are you being seen. Then she asked me again at the front desk where every one could hear who was waiting ear shot in the lobby. I was mortified to say the least and I just sat in my chair full of shame. Once I was in the back, the nurse told me what I was doing wrong before the doctor even came in. Doc came in so kind and compassionate, I felt at ease. I wish the nurse would have left. Once I was examined, I was told to take my time getting myself together. When I opened the door there was another nurse standing staring at me. I thought maybe I was thinking too much of it. But she watched me leave out the side exit. I didn't go back because of his team. But I'll go back but it'll be at his Prattville office. He's been my dermatologist for several years. I wish I'd told him when it all happened a year ago. I was just too embarrassed. I did visit another dermatologist for this particular diagnosis and found out it was an autoimmune disease, nothing I was doing wrong.
Mar 19th, 2024